If you are sure the correct account is linked, you aren't sharing your prime and you aren't game sharing then you'll need to go through our support. They can see if your twitch account is linked and if you have claimed the pack or not, from there on they'll escalate your case to a dedicated queue.
If you are sure the correct account is linked, you aren't sharing your prime and you aren't game sharing then you'll need to go through our support. They can see if your twitch account is linked and if you have claimed the pack or not, from there on they'll escalate your case to a dedicated queue.
Pretty sure this is wrong information. Last year the exact same thing happened. I didn’t contact anyone and like a week later I received the pack.
If you are sure the correct account is linked, you aren't sharing your prime and you aren't game sharing then you'll need to go through our support. They can see if your twitch account is linked and if you have claimed the pack or not, from there on they'll escalate your case to a dedicated queue.
So you guys make mistakes and I and thousands of others need to contact your terrible support? I have spoken with your ‘support’ team and they don’t know anything.
If you are sure the correct account is linked, you aren't sharing your prime and you aren't game sharing then you'll need to go through our support. They can see if your twitch account is linked and if you have claimed the pack or not, from there on they'll escalate your case to a dedicated queue.
So you guys make mistakes and I and thousands of others need to contact your terrible support? I have spoken with your ‘support’ team and they don’t know anything.
Pretty sure he’s giving out erroneous information . I don’t think the community team has much interaction with the dev team since they’re on different continents. Because of the amount of people that didn’t receive the pack, they will fix it but it will be a low priority.
If you are sure the correct account is linked, you aren't sharing your prime and you aren't game sharing then you'll need to go through our support. They can see if your twitch account is linked and if you have claimed the pack or not, from there on they'll escalate your case to a dedicated queue.
So you guys make mistakes and I and thousands of others need to contact your terrible support? I have spoken with your ‘support’ team and they don’t know anything.
Pretty sure he’s giving out erroneous information . I don’t think the community team has much interaction with the dev team since they’re on different continents. Because of the amount of people that didn’t receive the pack, they will fix it but it will be a low priority.
Like I said they guy I spoke had never heared of a Twitch prime pack. Tried to explain it to him, but he was sure it didn’t excised. His words: ‘you have been lied to.’
Still haven't received mine. Claimed it over 24 hours ago and was hoping to get it before the ToTW changed. I received a mega pack for watching the eclub WC a couple of weeks ago so the accounts are linked properly. I can't wait for them to fix another one of "my" issues.
If you are sure the correct account is linked, you aren't sharing your prime and you aren't game sharing then you'll need to go through our support. They can see if your twitch account is linked and if you have claimed the pack or not, from there on they'll escalate your case to a dedicated queue.
Pretty sure this is wrong information. Last year the exact same thing happened. I didn’t contact anyone and like a week later I received the pack.
Pretty sure this information is correct, it comes from the FIFA studio itself.
If you are sure the correct account is linked, you aren't sharing your prime and you aren't game sharing then you'll need to go through our support. They can see if your twitch account is linked and if you have claimed the pack or not, from there on they'll escalate your case to a dedicated queue.
Pretty sure this is wrong information. Last year the exact same thing happened. I didn’t contact anyone and like a week later I received the pack.
Pretty sure this information is correct, it comes from the FIFA studio itself.
You said we needed to contact support if we didn’t receive the pack, then you posted a link from EA help about them looking into the problem. The exact same thing happened last year, we do not need to contact support, problem will be fixed automatically due to the number of people affected. So the fact you are telling us to contact support is wrong information.
If you are sure the correct account is linked, you aren't sharing your prime and you aren't game sharing then you'll need to go through our support. They can see if your twitch account is linked and if you have claimed the pack or not, from there on they'll escalate your case to a dedicated queue.
Pretty sure this is wrong information. Last year the exact same thing happened. I didn’t contact anyone and like a week later I received the pack.
Pretty sure this information is correct, it comes from the FIFA studio itself.
Get that memo to your helpdesk, they have no clue what a twitch prime reward is. And that’s where you told us to go. That was a waste of my 20 minutes .
I didn't get any of mine last time and again this time still not arrived. Claimed it almost as soon as you could and still nothing. The system on this game is just dog ❤️❤️❤️❤️
Tried to reconnect my twitch account now cant get drops either. Waiting 4 days and still no news. Contacted support twice (i hsouldnt worry we are looking into it) and been put on some sort of special queue.
As said above if a SBC like Yedder quickly fixed but free stuff takes forver pathetic really!
Yeah.. Guys we will not get our pack. Get used to it, they will only fix stuff that either affects everybody, or affects them. As soon as there is only a small percentage affected they will not care because the amount of effort does not weigh enough to the bad publicity.
Rated E For Everyone.
Comments
Claimed mine through mobile browser and got the pack next time I logged in to mobile app.
Pretty sure this is wrong information. Last year the exact same thing happened. I didn’t contact anyone and like a week later I received the pack.
So you guys make mistakes and I and thousands of others need to contact your terrible support? I have spoken with your ‘support’ team and they don’t know anything.
Pretty sure he’s giving out erroneous information . I don’t think the community team has much interaction with the dev team since they’re on different continents. Because of the amount of people that didn’t receive the pack, they will fix it but it will be a low priority.
Like I said they guy I spoke had never heared of a Twitch prime pack. Tried to explain it to him, but he was sure it didn’t excised. His words: ‘you have been lied to.’
Pretty sure this information is correct, it comes from the FIFA studio itself.
You said we needed to contact support if we didn’t receive the pack, then you posted a link from EA help about them looking into the problem. The exact same thing happened last year, we do not need to contact support, problem will be fixed automatically due to the number of people affected. So the fact you are telling us to contact support is wrong information.
Get that memo to your helpdesk, they have no clue what a twitch prime reward is. And that’s where you told us to go. That was a waste of my 20 minutes .
As said above if a SBC like Yedder quickly fixed but free stuff takes forver pathetic really!
Good job EA are keeping us in the loop.
@EA_Roger Has there been an update on this?