Issue being resolved - Items stuck on transferlist

13

Comments

  • seBozz
    609 posts An Exciting Prospect
    HL Varane still missing.
    Stuck items are fixed
  • EA_Roger
    1131 posts EA Community Manager
    M4rc1nh094 wrote: »
    For me it's solved now. Hope this is the case for you as well?

    That's great to hear. Were you having the issue with stuck items or missing items/coins?
  • EA_Roger
    1131 posts EA Community Manager
    I've gotten several players claim that their stuck items are for the most part available again. Can you get back to me to let me know if you still have any items stuck and if so which ones?

    Thanks,

    Roger.
  • seBozz
    609 posts An Exciting Prospect
    EA_Roger wrote: »
    I've gotten several players claim that their stuck items are for the most part available again. Can you get back to me to let me know if you still have any items stuck and if so which ones?

    Thanks,

    Roger.

    As said before.
    HL Varane missing since saturday ( xbox ).
    Support says sold but no coins received.
  • Maradona
    4833 posts Big Money Move
    would like to thank @EA_Roger and @Futfanatic my item from transfer targets stuck has been unstuck... thanks
  • Skywalker XVII
    331 posts Sunday League Hero
    Seems like all my players are free now, thank you
  • Futfanatic
    15221 posts World Class
    My transferlist with 37 stuck items is fixed, I only have 1 more stuck in transfer targets. o:)
  • seBozz
    609 posts An Exciting Prospect
    HL Varane still missing.
    Chat says still solving some problems.
  • That's a scandal.

    On Saturday, I'd sold Mbappe for 956,000 coins. First I've got my coins, but right after I clicked on "delete sold items", the coins disappeared and the player ended up in my tranfser list again.

    I immediately contacted EA Support and they told me that they could see the sale and that I should just wait up to 72 hours and then the problem would be solved.


    But today, still no coins!
    I contacted support again. And what is the result? A scandal.

    This time the support said that this would not be possible.

    Quote:
    ...
    Support: "Unfortunately we cannot restore this transfer, you just have to sell it again. Hopefully you can sell it for a good price"
    ...
    Me: "no no no, wait. It was officially sold, I have a screenshot for it. I insist on the coins."
    ...
    Support: "Unfortunately we cannot manipulate the transfers, the only solution would be to sell your player again. There was a problem with the transfer market and therefore it probably didn't work, but you got your player back and can sell it again"
    ...
    Me: "Sorry, but it cannot be. If you (EA) have problems with the transfer market, then should I be the victim? And what does manipulation mean here? You manipulate by the users doesn't get the coins from officially sold players. I won't let that happen to me. I want to complain and speak to your manager. "
    ...
    Support: "The redirection happens if you don't get the player back, that is if you sell the player and don't get the coins. This can quickly be solved by simply giving our coins to the specialists.
    Unfortunately I have to end this chat because it is no longer productive. I wish you a nice day! "


    Zak, and that's it. Great support !!!

    PS: The chat conversation was translated into english, because I'm a german player and contacted support in german.
  • YMNn
    115 posts Has Potential To Be Special
    That's a scandal.

    On Saturday, I'd sold Mbappe for 956,000 coins. First I've got my coins, but right after I clicked on "delete sold items", the coins disappeared and the player ended up in my tranfser list again.

    I immediately contacted EA Support and they told me that they could see the sale and that I should just wait up to 72 hours and then the problem would be solved.


    But today, still no coins!
    I contacted support again. And what is the result? A scandal.

    This time the support said that this would not be possible.

    Quote:
    ...
    Support: "Unfortunately we cannot restore this transfer, you just have to sell it again. Hopefully you can sell it for a good price"
    ...
    Me: "no no no, wait. It was officially sold, I have a screenshot for it. I insist on the coins."
    ...
    Support: "Unfortunately we cannot manipulate the transfers, the only solution would be to sell your player again. There was a problem with the transfer market and therefore it probably didn't work, but you got your player back and can sell it again"
    ...
    Me: "Sorry, but it cannot be. If you (EA) have problems with the transfer market, then should I be the victim? And what does manipulation mean here? You manipulate by the users doesn't get the coins from officially sold players. I won't let that happen to me. I want to complain and speak to your manager. "
    ...
    Support: "The redirection happens if you don't get the player back, that is if you sell the player and don't get the coins. This can quickly be solved by simply giving our coins to the specialists.
    Unfortunately I have to end this chat because it is no longer productive. I wish you a nice day! "


    Zak, and that's it. Great support !!!

    PS: The chat conversation was translated into english, because I'm a german player and contacted support in german.

    Why don't you sell it again?
  • seBozz
    609 posts An Exciting Prospect
    Pretty sure it was a visuel glitch.
    Happened to me also saturday.
  • EA_Roger
    1131 posts EA Community Manager
    seBozz wrote: »
    Pretty sure it was a visuel glitch.
    Happened to me also saturday.

    Pretty much this, if the support can see the transfer it also means they can see the coins going into your balance. There were a couple of issues over the weekend but as far as I can tell the majority of these should have been resolved by now.
  • seBozz
    609 posts An Exciting Prospect
    EA_Roger wrote: »
    seBozz wrote: »
    Pretty sure it was a visuel glitch.
    Happened to me also saturday.

    Pretty much this, if the support can see the transfer it also means they can see the coins going into your balance. There were a couple of issues over the weekend but as far as I can tell the majority of these should have been resolved by now.

    Not for me.
    Support says they have issues with their log files.
  • YMNn wrote: »
    Why don't you sell it again?

    I can, but how you feel, if you sell a player over min bin and this is also lucky, The chance that I can sell this player for overprized again is not very big.

    And for me it's not a visual glitch, because I've got two things. The player was sold and I got the coins...but not very long.
  • seBozz
    609 posts An Exciting Prospect
    I also got 999k for my Player but it seems it was a bug during Server issues.
  • Benja190782
    1690 posts Play-Off Hero
    My players are free again. Thank god my Prime Socrates isn’t stuck for the next WL! That was really close, @EA_Roger

    Now please fix that overdone dragback exploit. People only do dragbacks to open defence rather than playing football. Looks awful and ruins the immersive football experience you’ve created.

    Thank you.

    Benjamin

    Denmark
  • seBozz
    609 posts An Exciting Prospect
    edited February 7
    HL Varane now worth 1 000 000 coins and still missing.
    Any mod here can help ?
    @EA_Roger ?
  • seBozz
    609 posts An Exciting Prospect
  • seBozz
    609 posts An Exciting Prospect
    Common my card is still away!
  • seBozz
    609 posts An Exciting Prospect
    And still Nothng....
  • seBozz
    609 posts An Exciting Prospect
    So After 2 weeks they gave me 2 goldplayer packs.
    HL Varane and 750 000 coins are away.
    Thx a ton EA. Best company ever !!!
  • Sparcd
    5 posts Ball Boy
    I've had a kit stuck on my transfer list as won for months. Contacting support was no help. This is not exactly HL Varane or 1M coins (ouch!), but it's annoying nevertheless and I'd bet it could be fixed for everyone by an intern with a couple lines of code.
  • TW1103
    2366 posts Fans' Favourite
    I have like 40 items stuck on my list. Issue only started yesterday
  • Numlocked_
    1977 posts Fans' Favourite
    A few weeks ago I bought base Ronaldo and base Ronaldinho. I wanted to sell them since yesterday and I can not list them... That's 3 million coins thats stuck.
  • Ed85
    1 posts Ball Boy
    Have the home Tijuana kit stuck in my transfer list since 14pm. Tried to re-buy the item and replace it for the one stuck but nothing seems to work..how can this be solved?!?
  • FCBlunt wrote: »
    It’ll get fixed by monday, chill in the meantime.

    The world isn’t ending because of this :smiley:

    they should compensate his kind of issues with an ingame reward. 2 times this week, the first time it was like 8hours, now its already 3 hours:)
  • TeeCBee
    268 posts Sunday League Hero
    I've had a badge stuck in my transfer targets for ages now.

    Its not the end of the world, but is just a little annoying as i think I've sold something every time i see the little notification thing. Any way i can get this removed?
  • Some first owner items in FIFA 20 transfer for no coin. It even says that in earlier forum groups.
Sign In or Register to comment.