Disappeared SBCs: Trent and Silva - [Known Issue]

Comments

  • Drakath
    10 posts Ball Boy
    Jobiwan wrote: »
    Drakath wrote: »
    Mrhey31 wrote: »
    The biggest problem will be ( for EA) who completed the entire SBC and who did part. They might have to give everybody all players back.

    Doubt the people who completed it wud get players back but anyone who had done half of the SBC should either recieve the players back that were traded away or get the SBC back at the same level of completion

    Yeah for sure. I did the 86 squad for trent so pretty pissed right now tbh...

    I did too and had one player left to buy for the 85, honestly i feel they shud release the SBC again whenever they do and for the people who had done half the sbc jus give em the card and for ones who had finished the whole one give a pack as compensation or something.
  • tommyboyo
    4221 posts National Call-Up
    EA_Roger wrote: »
    Hasuki wrote: »
    EA_Roger wrote: »
    Hasuki wrote: »
    Who does one contact to get refund on coins bought,? bought €39.99 coins to help complete two of three Marcelo sbc

    giphy.gif

    Not too sure about your refund on coins bought but you can check out the FIFA rules here.
    Don't buy Coins
    You can earn FUT Coins by playing FUT and trading within the Transfer Market, but you can’t purchase them. Buying coins from a third-party is against our rules. Read more about staying safe with FUT Coins in our article.

    I'll forward on your account details to our ToS team shortly.

    Thanks.

    Fifa points I mean, through PlayStation network, in game.

    I’m asking as if EA are going to treat everyone the same as you suggested they might, I want my money back or fifa points reimbursed.

    If that's the case I wouldn't worry, our ToS team won't sanction you upon review. As for your request to refund FIFA points, only Sony can refund items purchased via their system however when it comes to packs that have been opened already I don't know if they can process this request. I encourage you to wait until the end of day to see what the update is on this issue first though.

    Funny how they will instantly assess whether this guy should be punished but haven’t bothered to fix the SBC problem.

    Because it is not that simple.
  • Drakath
    10 posts Ball Boy
    tommyboyo wrote: »
    EA_Roger wrote: »
    Hasuki wrote: »
    EA_Roger wrote: »
    Hasuki wrote: »
    Who does one contact to get refund on coins bought,? bought €39.99 coins to help complete two of three Marcelo sbc

    giphy.gif

    Not too sure about your refund on coins bought but you can check out the FIFA rules here.
    Don't buy Coins
    You can earn FUT Coins by playing FUT and trading within the Transfer Market, but you can’t purchase them. Buying coins from a third-party is against our rules. Read more about staying safe with FUT Coins in our article.

    I'll forward on your account details to our ToS team shortly.

    Thanks.

    Fifa points I mean, through PlayStation network, in game.

    I’m asking as if EA are going to treat everyone the same as you suggested they might, I want my money back or fifa points reimbursed.

    If that's the case I wouldn't worry, our ToS team won't sanction you upon review. As for your request to refund FIFA points, only Sony can refund items purchased via their system however when it comes to packs that have been opened already I don't know if they can process this request. I encourage you to wait until the end of day to see what the update is on this issue first though.

    Funny how they will instantly assess whether this guy should be punished but haven’t bothered to fix the SBC problem.

    Because it is not that simple.

    Also probably a compleatly different team that deal with stuff like that.
  • unxius
    1060 posts Professional
    Drakath wrote: »
    Jobiwan wrote: »
    Drakath wrote: »
    Mrhey31 wrote: »
    The biggest problem will be ( for EA) who completed the entire SBC and who did part. They might have to give everybody all players back.

    Doubt the people who completed it wud get players back but anyone who had done half of the SBC should either recieve the players back that were traded away or get the SBC back at the same level of completion

    Yeah for sure. I did the 86 squad for trent so pretty pissed right now tbh...

    I did too and had one player left to buy for the 85, honestly i feel they shud release the SBC again whenever they do and for the people who had done half the sbc jus give em the card and for ones who had finished the whole one give a pack as compensation or something.
    Drakath wrote: »
    Jobiwan wrote: »
    Drakath wrote: »
    Mrhey31 wrote: »
    The biggest problem will be ( for EA) who completed the entire SBC and who did part. They might have to give everybody all players back.

    Doubt the people who completed it wud get players back but anyone who had done half of the SBC should either recieve the players back that were traded away or get the SBC back at the same level of completion

    Yeah for sure. I did the 86 squad for trent so pretty pissed right now tbh...

    I did too and had one player left to buy for the 85, honestly i feel they shud release the SBC again whenever they do and for the people who had done half the sbc jus give em the card and for ones who had finished the whole one give a pack as compensation or something.

    they'll be coming back at 6p.m for todays content .
  • ChappellRovers
    3408 posts National Call-Up
    tommyboyo wrote: »
    EA_Roger wrote: »
    Hasuki wrote: »
    EA_Roger wrote: »
    Hasuki wrote: »
    Who does one contact to get refund on coins bought,? bought €39.99 coins to help complete two of three Marcelo sbc

    giphy.gif

    Not too sure about your refund on coins bought but you can check out the FIFA rules here.
    Don't buy Coins
    You can earn FUT Coins by playing FUT and trading within the Transfer Market, but you can’t purchase them. Buying coins from a third-party is against our rules. Read more about staying safe with FUT Coins in our article.

    I'll forward on your account details to our ToS team shortly.

    Thanks.

    Fifa points I mean, through PlayStation network, in game.

    I’m asking as if EA are going to treat everyone the same as you suggested they might, I want my money back or fifa points reimbursed.

    If that's the case I wouldn't worry, our ToS team won't sanction you upon review. As for your request to refund FIFA points, only Sony can refund items purchased via their system however when it comes to packs that have been opened already I don't know if they can process this request. I encourage you to wait until the end of day to see what the update is on this issue first though.

    Funny how they will instantly assess whether this guy should be punished but haven’t bothered to fix the SBC problem.

    Because it is not that simple.
    Drakath wrote: »
    tommyboyo wrote: »
    EA_Roger wrote: »
    Hasuki wrote: »
    EA_Roger wrote: »
    Hasuki wrote: »
    Who does one contact to get refund on coins bought,? bought €39.99 coins to help complete two of three Marcelo sbc

    giphy.gif

    Not too sure about your refund on coins bought but you can check out the FIFA rules here.
    Don't buy Coins
    You can earn FUT Coins by playing FUT and trading within the Transfer Market, but you can’t purchase them. Buying coins from a third-party is against our rules. Read more about staying safe with FUT Coins in our article.

    I'll forward on your account details to our ToS team shortly.

    Thanks.

    Fifa points I mean, through PlayStation network, in game.

    I’m asking as if EA are going to treat everyone the same as you suggested they might, I want my money back or fifa points reimbursed.

    If that's the case I wouldn't worry, our ToS team won't sanction you upon review. As for your request to refund FIFA points, only Sony can refund items purchased via their system however when it comes to packs that have been opened already I don't know if they can process this request. I encourage you to wait until the end of day to see what the update is on this issue first though.

    Funny how they will instantly assess whether this guy should be punished but haven’t bothered to fix the SBC problem.

    Because it is not that simple.

    Also probably a compleatly different team that deal with stuff like that.

    Took them hours to notice there was a problem with the SBC’s, three seconds to report that guy. Massive difference.
  • Drakath
    10 posts Ball Boy
    tommyboyo wrote: »
    EA_Roger wrote: »
    Hasuki wrote: »
    EA_Roger wrote: »
    Hasuki wrote: »
    Who does one contact to get refund on coins bought,? bought €39.99 coins to help complete two of three Marcelo sbc

    giphy.gif

    Not too sure about your refund on coins bought but you can check out the FIFA rules here.
    Don't buy Coins
    You can earn FUT Coins by playing FUT and trading within the Transfer Market, but you can’t purchase them. Buying coins from a third-party is against our rules. Read more about staying safe with FUT Coins in our article.

    I'll forward on your account details to our ToS team shortly.

    Thanks.

    Fifa points I mean, through PlayStation network, in game.

    I’m asking as if EA are going to treat everyone the same as you suggested they might, I want my money back or fifa points reimbursed.

    If that's the case I wouldn't worry, our ToS team won't sanction you upon review. As for your request to refund FIFA points, only Sony can refund items purchased via their system however when it comes to packs that have been opened already I don't know if they can process this request. I encourage you to wait until the end of day to see what the update is on this issue first though.

    Funny how they will instantly assess whether this guy should be punished but haven’t bothered to fix the SBC problem.

    Because it is not that simple.

    Also probably a compleatly different team that deal with stuff like that.
    unxius wrote: »
    Drakath wrote: »
    Jobiwan wrote: »
    Drakath wrote: »
    Mrhey31 wrote: »
    The biggest problem will be ( for EA) who completed the entire SBC and who did part. They might have to give everybody all players back.

    Doubt the people who completed it wud get players back but anyone who had done half of the SBC should either recieve the players back that were traded away or get the SBC back at the same level of completion

    Yeah for sure. I did the 86 squad for trent so pretty pissed right now tbh...

    I did too and had one player left to buy for the 85, honestly i feel they shud release the SBC again whenever they do and for the people who had done half the sbc jus give em the card and for ones who had finished the whole one give a pack as compensation or something.
    Drakath wrote: »
    Jobiwan wrote: »
    Drakath wrote: »
    Mrhey31 wrote: »
    The biggest problem will be ( for EA) who completed the entire SBC and who did part. They might have to give everybody all players back.

    Doubt the people who completed it wud get players back but anyone who had done half of the SBC should either recieve the players back that were traded away or get the SBC back at the same level of completion

    Yeah for sure. I did the 86 squad for trent so pretty pissed right now tbh...

    I did too and had one player left to buy for the 85, honestly i feel they shud release the SBC again whenever they do and for the people who had done half the sbc jus give em the card and for ones who had finished the whole one give a pack as compensation or something.

    they'll be coming back at 6p.m for todays content .

    If thats confirmed then that is great, it would just be nice to have any information on what state they return in.
  • Hasuki
    11 posts Ball Boy
    Yeah let’s not get the pitchforks out just yet let’s see how they deal with it.

    Just have them ready to go!
  • Eazyyy
    216 posts Has Potential To Be Special
    Ive 1m of players already invested into the hazard sbc. I spent over £500 on packs over toty and got nothing so chucked everything into prem upgrades and still got nothing so put everything into hazard. Apart from my team my club is tottally empty I rinsed everything so was waiting for my rewards to finish that last 89 squad. Geniunly if I dont get my stuff back or get awarded that hazard im taking this waaaaay further. Theres no chance im loosing over 500 quid on eas mistake.
  • yogibear
    1370 posts Professional
    Eazyyy wrote: »
    Ive 1m of players already invested into the hazard sbc. I spent over £500 on packs over toty and got nothing so chucked everything into prem upgrades and still got nothing so put everything into hazard. Apart from my team my club is tottally empty I rinsed everything so was waiting for my rewards to finish that last 89 squad. Geniunly if I dont get my stuff back or get awarded that hazard im taking this waaaaay further. Theres no chance im loosing over 500 quid on eas mistake.

    Hazard is still there?
  • EA_Roger
    1808 posts Play-Off Hero
    Took them hours to notice there was a problem with the SBC’s, three seconds to report that guy. Massive difference.

    @WFCBagnall flagged this with me within the first couple of minutes of this happening and informed people in this thread that he passed it on. I acknowledged the issue within 20 minutes after escalating it to the adequate teams, I also pinned this thread to the forum & included note in the banner on the forum around the same time. I replied to the coins post immediately because I was already in this thread replying to other players here. I get the stigma around EA's communication, but we are trying to get better at this.
  • Eazyyy
    216 posts Has Potential To Be Special
    edited January 2020
    yogibear wrote: »
    Eazyyy wrote: »
    Ive 1m of players already invested into the hazard sbc. I spent over £500 on packs over toty and got nothing so chucked everything into prem upgrades and still got nothing so put everything into hazard. Apart from my team my club is tottally empty I rinsed everything so was waiting for my rewards to finish that last 89 squad. Geniunly if I dont get my stuff back or get awarded that hazard im taking this waaaaay further. Theres no chance im loosing over 500 quid on eas mistake.

    Hazard is still there?

    Hazard went and came back. Its now saying ive only completed 1 of the 87 squads....

    I actually give up lol

  • WFCBagnall
    96739 posts Moderator
    Eazyyy wrote: »
    yogibear wrote: »
    Eazyyy wrote: »
    Ive 1m of players already invested into the hazard sbc. I spent over £500 on packs over toty and got nothing so chucked everything into prem upgrades and still got nothing so put everything into hazard. Apart from my team my club is tottally empty I rinsed everything so was waiting for my rewards to finish that last 89 squad. Geniunly if I dont get my stuff back or get awarded that hazard im taking this waaaaay further. Theres no chance im loosing over 500 quid on eas mistake.

    Hazard is still there?

    Hazard went and came back. Its now saying ive only completed 1 of the 87 squads....

    I actually give up lol

    Hazard never disappeared, he was in the players tab all along.
  • Mrhey31
    3009 posts National Call-Up
    EA_Roger wrote: »
    Took them hours to notice there was a problem with the SBC’s, three seconds to report that guy. Massive difference.

    @WFCBagnall flagged this with me within the first couple of minutes of this happening and informed people in this thread that he passed it on. I acknowledged the issue within 20 minutes after escalating it to the adequate teams, I also pinned this thread to the forum & included note in the banner on the forum around the same time. I replied to the coins post immediately because I was already in this thread replying to other players here. I get the stigma around EA's communication, but we are trying to get better at this.

    ‘We are trying to get better at this’ I like the sound of that. Problem is when you have made the same mistake 5 or 6 times and you keep making the same mistake it’s not really working is it. Don’t think EA is in some guy his parents basement just trying stuff out. You are representing a multi million dollar enterprise, mistakes like these are made by amateurs not professionals.
  • EricA
    53 posts Park Captain
    Eazyyy wrote: »
    yogibear wrote: »
    Eazyyy wrote: »
    Ive 1m of players already invested into the hazard sbc. I spent over £500 on packs over toty and got nothing so chucked everything into prem upgrades and still got nothing so put everything into hazard. Apart from my team my club is tottally empty I rinsed everything so was waiting for my rewards to finish that last 89 squad. Geniunly if I dont get my stuff back or get awarded that hazard im taking this waaaaay further. Theres no chance im loosing over 500 quid on eas mistake.

    Hazard is still there?

    Hazard went and came back. Its now saying ive only completed 1 of the 87 squads....

    I actually give up lol
    Eazyyy wrote: »
    yogibear wrote: »
    Eazyyy wrote: »
    Ive 1m of players already invested into the hazard sbc. I spent over £500 on packs over toty and got nothing so chucked everything into prem upgrades and still got nothing so put everything into hazard. Apart from my team my club is tottally empty I rinsed everything so was waiting for my rewards to finish that last 89 squad. Geniunly if I dont get my stuff back or get awarded that hazard im taking this waaaaay further. Theres no chance im loosing over 500 quid on eas mistake.

    Hazard is still there?

    Hazard went and came back. Its now saying ive only completed 1 of the 87 squads....

    I actually give up lol

    maybe you used the players somewhere else , mine is the same from when I last did a section
  • Jobiwan
    3836 posts National Call-Up
    Mrhey31 wrote: »
    EA_Roger wrote: »
    Took them hours to notice there was a problem with the SBC’s, three seconds to report that guy. Massive difference.

    @WFCBagnall flagged this with me within the first couple of minutes of this happening and informed people in this thread that he passed it on. I acknowledged the issue within 20 minutes after escalating it to the adequate teams, I also pinned this thread to the forum & included note in the banner on the forum around the same time. I replied to the coins post immediately because I was already in this thread replying to other players here. I get the stigma around EA's communication, but we are trying to get better at this.

    ‘We are trying to get better at this’ I like the sound of that. Problem is when you have made the same mistake 5 or 6 times and you keep making the same mistake it’s not really working is it. Don’t think EA is in some guy his parents basement just trying stuff out. You are representing a multi million dollar enterprise, mistakes like these are made by amateurs not professionals.

    Not really his fault though is It? I get being pissed at ea as that's normally the way I am with them myself but at least he's replying to us and passing on stuff upstairs. It's just the useless ❤️❤️❤️❤️ above him...
  • Summer69
    1538 posts Play-Off Hero
    EA_Roger wrote: »
    Eazyyy wrote: »
    Im about to go nuts @EA_Roger . My hazard was fully completed with 1 89 squad left to do. It dissapears and then i login to ps4 after work and it says ive completed 1 87 squad. I need you to escalate this I spent over £500 on fifa points over toty and recycled all the crap into the untradeable prem sbcs. I dont need to lie about this matter I have a 18m coin squad.

    Help me out

    We don't have any details on the resolution at this time @Eazyyy , we should have some more information as per the latest tweet shared above:
    We should be able to share more information by tomorrow (PST).

    Although I don't have any insight on what the resolution will be at this time, based on previous issues I don't think we can to go case by case on issues like these so hopefully we can find a resolution fitting to everyone.

    Also I don't think @Summer69's comment was aimed at you in particular, it was just a joke as far as I'm concerned so don't take it personally. Focus your frustration on us, not at each other ;)

    Who's joking? I want my TOTY messi or I riot - I've been sharpening my pitch fork all day, im ready to goooooooooo!!
  • MHoney1234
    10339 posts Has That Special Something
    Roger get the team who fixed the friendlies glitch on it. They fixed it within an hour.

  • kathers81
    513 posts An Exciting Prospect
    Tbf Roger has been great.
    EA on the other hand remain as scummy as ever.

    This is a company that threatened to ban me as they had received some nasty emails from other people in my country regarding pro clubs.
    Two years on and we can't play pro clubs without using dns and a server more than 10000km away.
  • McSwigan
    172 posts Has Potential To Be Special
    @EA_Roger, you’re already better than old whatshisface. Buy yourself a beer on me.
  • ChappellRovers
    3408 posts National Call-Up
    Jobiwan wrote: »
    Mrhey31 wrote: »
    EA_Roger wrote: »
    Took them hours to notice there was a problem with the SBC’s, three seconds to report that guy. Massive difference.

    @WFCBagnall flagged this with me within the first couple of minutes of this happening and informed people in this thread that he passed it on. I acknowledged the issue within 20 minutes after escalating it to the adequate teams, I also pinned this thread to the forum & included note in the banner on the forum around the same time. I replied to the coins post immediately because I was already in this thread replying to other players here. I get the stigma around EA's communication, but we are trying to get better at this.

    ‘We are trying to get better at this’ I like the sound of that. Problem is when you have made the same mistake 5 or 6 times and you keep making the same mistake it’s not really working is it. Don’t think EA is in some guy his parents basement just trying stuff out. You are representing a multi million dollar enterprise, mistakes like these are made by amateurs not professionals.

    Not really his fault though is It? I get being pissed at ea as that's normally the way I am with them myself but at least he's replying to us and passing on stuff upstairs. It's just the useless **** above him...

    Yeah your right it isn’t his fault I didn’t mean to accuse him of it being his fault. Was merely saying a multi-billion company should have decent programmers, error checkers and management. It is a shame he isn’t further up the chain tbh.
  • Revolver_310
    447 posts Sunday League Hero
    Roger isn't to blame for this obviously, but he's essentially the face of EA on here for us as customers, as he's the only real line of communication between customer and company, which means he inadvertently gets all the anger when something goes wrong, which is about 12 times a day.

  • Hasuki
    11 posts Ball Boy
    Roger isn't to blame for this obviously, but he's essentially the face of EA on here for us as customers, as he's the only real line of communication between customer and company, which means he inadvertently gets all the anger when something goes wrong, which is about 12 times a day.

    Enough with the voice of reason, PITCHFORKS READY :-)
  • TW21
    20 posts Has Potential To Be Special
    Any further updates ? Is it gonna happen at 6?
  • Pepe Le DiLzZ
    16674 posts World Class
    I seriously doubt this is getting fixed anytime soon folks.
  • mokifly
    282 posts Sunday League Hero
    Hazard sbc is gone as well?
  • Hasuki
    11 posts Ball Boy
    TW21 wrote: »
    Any further updates ? Is it gonna happen at 6?

    Zero, nothing.
  • Summer69
    1538 posts Play-Off Hero
    Hasuki wrote: »
    Roger isn't to blame for this obviously, but he's essentially the face of EA on here for us as customers, as he's the only real line of communication between customer and company, which means he inadvertently gets all the anger when something goes wrong, which is about 12 times a day.

    Enough with the voice of reason, PITCHFORKS READY :-)

    Enough is enough!
    @EA_Roger - I challenge you to a duel at sunrise tomorrow. Please rsvp accordingly.
  • I did 2 of them and needed 1 more player to finish and then they take it away
  • Drakath
    10 posts Ball Boy
    Man this whole no communication thing sucks. Not gunna bother loading it up till this is resovled
  • Pepe Le DiLzZ
    16674 posts World Class
    edited January 2020
    Can't see Hazard sbc either. Only Luiz and Schar.

    Scratch that found him.
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