Hello I have been advised to raise my question on the forums from a member of the EA help team. Overnight two unopened packs have gone missing from my account. I asked the EA team for help but they have been unable to solve my querry. Instead I have been told packs never go misssing.
I felt that this would be something that could easily be investigated and resolved by looking at the packs that I've been awared and cross referencing aggainst packs that have been opened - only had the game since Christmas and played about 7/8 games so havent opened many packs. I've been told that the EA help team can only see packs that have been opened and I would need to provide the names of the missing packs for them to investigate further. As I dont know the names other than I belive one was a promo pack that came from a voucher and the other some sort of gold pack.
Like I said the advisor asked me to come to the forum with it so that another member of the EA staff can assist.