The unjustified bans keep rolling in. EA is a joke.

1
lIlIlIlIlIl
4717 posts National Call-Up
https://mobile.twitter.com/FutSpy/status/1054481739387670528

-

Product Name: FIFA 19
Email Address: -

We have received your most recent correspondence expressing concerns about the action that was taken on your account.

After thoroughly investigating your account and concern, we again found that we actioned your account correctly after it was found to have violated our User Agreement. We will also be unable to provide any details regarding our internal procedures.

Due to this violation, we will not remove the sanction that was applied to your account.

You can review the full User Agreement at http://tos.ea.com/legalapp/WEBTERMS/US/en/PC/

After completing two full investigations into your complaint, we consider this matter closed.

Thank you,


Not to me it isn't. Not only is their shoddy algorithm auto-banning you for any discrepancies, but the customer support won't even properly look into your case. Absolutely reprehensible.

Comments

  • OfficerJimlahey
    1902 posts Fans' Favourite
    What were you allegedly banned for?
  • madwullie
    6444 posts Big Money Move
    What are they saying you did? Is it a complete ban?
  • lIlIlIlIlIl
    4717 posts National Call-Up
    What were you allegedly banned for?

    Coin distribution (receiving). Permanent transfer market ban, first offense. Account in good standing since 2009.
  • OfficerJimlahey
    1902 posts Fans' Favourite
    Try phoning them mate. The U.K. and US numbers are listed on google.

    While you are there demand compensation, demand to see proof of what you did wrong and demand they give you a refund for selling a game that is nowhere near ready lol

    Just to clarify, I don’t think I need to, but you didn’t buy coins did you? 😬
  • Ruffy
    495 posts An Exciting Prospect
    Did you have silver cards sell for max bin ?
  • lIlIlIlIlIl
    4717 posts National Call-Up
    edited October 2018
    Ruffy wrote: »
    Did you have silver cards sell for max bin ?

    I sold a gold card that was highly in demand during Hazard SBC. They are basically accusing me of coin distribution when i traded an extinct card that had maybe 500 eyes on it simultaneously. Lets just say its an untenable argument to make.
    Try phoning them mate. The U.K. and US numbers are listed on google.

    While you are there demand compensation, demand to see proof of what you did wrong and demand they give you a refund for selling a game that is nowhere near ready lol

    Just to clarify, I don’t think I need to, but you didn’t buy coins did you? 😬

    That's a negative. In regards to the physical call, i shall spare my sanity not having to also hear about the red tape they have been feeding me in written form.
  • Dronegan
    1236 posts Professional
    Its unreal they still have this system.
    I got banned last year for selling bronzes due to some SBC that was going. Had all the players in my club since i do the bronzepack method alot.

    Was banned for 2 or 3 weeks but got eventually unbanned.

    But its really a disgrace how they treat their customers.


  • lIlIlIlIlIl
    4717 posts National Call-Up
    Dronegan wrote: »
    Its unreal they still have this system.
    I got banned last year for selling bronzes due to some SBC that was going. Had all the players in my club since i do the bronzepack method alot.

    Was banned for 2 or 3 weeks but got eventually unbanned.

    But its really a disgrace how they treat their customers.


    Indeed so! Especially disheartening to receive this treatment when you've worked your butt off for two weeks to accumulate in excess of 5M legitimately. All the long nights, the investing analysis, red bull sniping sessions, long-term investments. You name it!

    Go Bajen! :)
  • OfficerJimlahey
    1902 posts Fans' Favourite
    Ruffy wrote: »
    Did you have silver cards sell for max bin ?

    I sold a gold card that was highly in demand during Hazard SBC. They are basically accusing me of coin distribution when i traded an extinct card that had maybe 500 eyes on it simultaneously. Lets just say its an untenable argument to make.
    Try phoning them mate. The U.K. and US numbers are listed on google.

    While you are there demand compensation, demand to see proof of what you did wrong and demand they give you a refund for selling a game that is nowhere near ready lol

    Just to clarify, I don’t think I need to, but you didn’t buy coins did you? 😬

    That's a negative. In regards to the physical call, i shall spare my sanity not having to also hear about the red tape they have been feeding me in written form.

    I get that, it just sounds automated though. At least with a call you will speak to an actual person. I’ve had the most success with things like that via a physical call. Worth a shot once the pissed off feeling dies down.
  • Frankenberry
    10217 posts Has That Special Something
    Maybe your account was flagged for repeatedly spamming searches in the auction house? I'm sure you received plenty of timeouts along the way.

    Can't say I'll miss any users that get banned if their idea of trading is to spam the same two buttons until a card shows up at 59m59s.
  • Purplejacket
    3846 posts National Call-Up
    I think you need to get this thread up, till ea_andy can help you. Hopes he sees it.
  • Purplejacket
    3846 posts National Call-Up
    Oh ive seen things like this happen before that were solved. Not everyone tho.
  • Avit32
    1248 posts Professional
    Dronegan wrote: »
    Its unreal they still have this system.
    I got banned last year for selling bronzes due to some SBC that was going. Had all the players in my club since i do the bronzepack method alot.

    Was banned for 2 or 3 weeks but got eventually unbanned.

    But its really a disgrace how they treat their customers.


    Indeed so! Especially disheartening to receive this treatment when you've worked your butt off for two weeks to accumulate in excess of 5M legitimately. All the long nights, the investing analysis, red bull sniping sessions, long-term investments. You name it!

    Go Bajen! :)

    With do due respect why didn't you just play the game, it is a football game after all. Too many people are on FUT simply to mess with the market, it's crazy that's not what the game is. We were all warned when we got the game about fair use of the market, and bulk buying players and manipulating the market to maximise profit was always going to get you guys flagged.
  • Vinny1979
    6105 posts Big Money Move
    So remove the market if we can’t trade

  • Kingchavez_152
    1605 posts Play-Off Hero
    Just do a chargeback
  • pudgyfudgy
    6185 posts Big Money Move
    Avit32 wrote: »
    Dronegan wrote: »
    Its unreal they still have this system.
    I got banned last year for selling bronzes due to some SBC that was going. Had all the players in my club since i do the bronzepack method alot.

    Was banned for 2 or 3 weeks but got eventually unbanned.

    But its really a disgrace how they treat their customers.


    Indeed so! Especially disheartening to receive this treatment when you've worked your butt off for two weeks to accumulate in excess of 5M legitimately. All the long nights, the investing analysis, red bull sniping sessions, long-term investments. You name it!

    Go Bajen! :)

    With do due respect why didn't you just play the game, it is a football game after all.

    Well then, let's see how your team looks like without trading...
  • MHoney1234
    10339 posts Has That Special Something
    The same auto bot that banned you is investigating the account. It’s a bad state of affairs that you need BBB to prove your innocence. The game is an abomination.
  • lIlIlIlIlIl
    4717 posts National Call-Up
    Avit32 wrote: »
    Dronegan wrote: »
    Its unreal they still have this system.
    I got banned last year for selling bronzes due to some SBC that was going. Had all the players in my club since i do the bronzepack method alot.

    Was banned for 2 or 3 weeks but got eventually unbanned.

    But its really a disgrace how they treat their customers.


    Indeed so! Especially disheartening to receive this treatment when you've worked your butt off for two weeks to accumulate in excess of 5M legitimately. All the long nights, the investing analysis, red bull sniping sessions, long-term investments. You name it!

    Go Bajen! :)

    With do due respect why didn't you just play the game, it is a football game after all. Too many people are on FUT simply to mess with the market, it's crazy that's not what the game is. We were all warned when we got the game about fair use of the market, and bulk buying players and manipulating the market to maximise profit was always going to get you guys flagged.

    I have merely excercised my right to trade, in a game I paid a premium for. There is no way around daunting trading if your aim is to build an ultimate team. Endorsing this rapacious business by funnelling even more money to this company is something I personally can't do with a straight face.
  • Liam W
    2820 posts Fans' Favourite
    Maybe your account was flagged for repeatedly spamming searches in the auction house? I'm sure you received plenty of timeouts along the way.

    Can't say I'll miss any users that get banned if their idea of trading is to spam the same two buttons until a card shows up at 59m59s.

    Bizarre comment. This isn’t against any stated rules, so you could never justify banning someone for this regardless of how much you dislike it. Would be like banning someone for sitting deep and counter-attacking. Yes, many people hate it, but no, it’s not against any rules.
  • Legend Killer
    2150 posts Fans' Favourite
    Same happened to me too mate (except the transfer ban) they said my case wasn’t successful and closed it.

    It’s an absolute joke.
  • DIXON THFC
    3788 posts National Call-Up
    I've been considering trading this year but after everything I'm reading recently I think I'll just stick with what I've got and enjoy, cant believe the amount of innocent people getting screwed over.

    Hope you get it sorted mate :/
  • DannyUK
    411 posts Sunday League Hero
    DannyUK wrote: »
    Send the game back and get a refund, I did and put my money into Red Dead Redemption 2. No way was I letting £50 go to waste on this game this year.

    EA have always been the same unfortunately, if you don't say what they want you to say you will be banned, the mentality of the people in control of the game is worrying and they will turn more people away from it eventually.

    I was banned on here for telling the truth something they have trouble dealing with.

    Sadly a refund is out of the picture as i purchased this game on a disc from a local retailer.

    I got mine on disk, sent it back due to it not working how it should. I feel your pain though with the game, it's crap how EA treat their customers.
  • Wi1son73
    4165 posts National Call-Up
    So EA can’t differentiate between a hardcore trader to a bot or whatever it’s called?

    I traded/snipped for the first time this year, got a good feeling snipping Rashford for 11k and quick sold him for 18k...

    I did get a message after it kicked me out of FUT, about click the controller buttons to the pictures blah blah... guess they were testing me if i was a bot..

    So did you get that message too?
  • Tboon
    5033 posts Big Money Move
    edited October 2018
    Ruffy wrote: »
    Did you have silver cards sell for max bin ?

    Can you get a ban for this? :o
    I sold today some silver ligue 1 players for almost max bin (9.8k). Can I get banned for this?
  • jajce111
    2818 posts Fans' Favourite
    edited October 2018
    Tboon wrote: »
    Ruffy wrote: »
    Did you have silver cards sell for max bin ?

    Can you get a ban for this? :o
    I sold today some silver ligue 1 players for almost max bin (9.8k). Can I get banned for this?

    nope in 99% no, even if you sold like 20 of that cards chances of getting ban are very small and chances to getting banned for selling just one card at max bin are 000.1%...
  • Tboon
    5033 posts Big Money Move
    jajce111 wrote: »
    Tboon wrote: »
    Ruffy wrote: »
    Did you have silver cards sell for max bin ?

    Can you get a ban for this? :o
    I sold today some silver ligue 1 players for almost max bin (9.8k). Can I get banned for this?

    nope in 99% no, even if you sold like 20 of that cards chances of getting ban are very small and chances to getting banned for selling just one card at max bin are 000.1%...

    Thanks! :)
  • lIlIlIlIlIl
    4717 posts National Call-Up
    Tboon wrote: »
    Ruffy wrote: »
    Did you have silver cards sell for max bin ?

    Can you get a ban for this? :o
    I sold today some silver ligue 1 players for almost max bin (9.8k). Can I get banned for this?

    As you can see on this tweet and all the comments: https://mobile.twitter.com/FutSpy/status/1054481739387670528
    its possible.
  • jajce111
    2818 posts Fans' Favourite
    Tboon wrote: »
    Ruffy wrote: »
    Did you have silver cards sell for max bin ?

    Can you get a ban for this? :o
    I sold today some silver ligue 1 players for almost max bin (9.8k). Can I get banned for this?

    As you can see on this tweet and all the comments: https://mobile.twitter.com/FutSpy/status/1054481739387670528
    its possible.

    yup like less than 1% possibility.
  • Tboon
    5033 posts Big Money Move
    Tboon wrote: »
    Ruffy wrote: »
    Did you have silver cards sell for max bin ?

    Can you get a ban for this? :o
    I sold today some silver ligue 1 players for almost max bin (9.8k). Can I get banned for this?

    As you can see on this tweet and all the comments: https://mobile.twitter.com/FutSpy/status/1054481739387670528
    its possible.

    Ridiculous! No I regret selling some silver cards for max bin. But if i really get a ban, I'm totally done with this game.
  • Supermario911
    2217 posts Fans' Favourite
    Just email the EA CEO , forget the other support they have it wont work
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