I have several issues all of which revolve around the same subject. I have been robbed! First of all I am a division one player I pride myself at being good at this game but every time i enter the draft i seem to get knocked out in the first or second round? is this ea leveling out my record? You say you provide fun and fair gameplay but I and many other do not see this at all! second of all and most importantly I spend money on your game every single day!!! I have spent thousands of pounds on this game over the years and I have never packed a legend. This year I have packed one single in form! yes thats correct....ONE! You have a pack in store now that costs £16 pounds to open!!! ridiculous right! Can you guess what I got? My highest rated player was 80 rated!!!! I feel as if I have been robbed and I am constantly being robbed by you! If I was 15 and spent two years wanting this game and came to eventually get it and spent all my pocket money on this how do you think that would feel! It is vile! Are you all criminals that dont have a care in the world for your customers! This is just the start! I will not be leaving this alone I can assure you! Now when it comes to making a complaint I cant even get through to an advisor ..... where is the customer service??? You just take money fill your pockets with greed and leave your customers with nothing to show for the money they spent there week working for to try and enjoy a game of fifa! discusting! If there is anyone out there that can help me with this issue or knows how I can take this to the top please get in touch becasue maybe together we can make change this is appauling and I am writing to uk watchdog about this issue as well as reporting the company to the uk trading standards but this is not enough! It makes me sick that instead of being able to call up and air my complaints to the company direct I have to come onto a public forum. Terrible! My name is adam clement and my club name is KingstonFC so if there are any fifa representatives out there reading this I would appreciate if you can contact me immediately or suppliment my account correctly. I know ecactly what you are capable of and I will not be stopping with this complaint until I feel I have received what is fair or I see your whole organisation crumble!