talked to the supervisor at EA's live chat and he gave me this useful solution.
Temporarily disable or power off any other devices using the network.
Make sure that there is no objects that can cause interference with the WiFi signal. Example: Microwave ovens
, baby monitors
, cordless phones, garage door openers
, anything that sends out a signal can be devastating to a WiFi signal. If the user lives in an apartment block, their neighbors could be the cause of the issue.
ARE YOU ACTUALLY TAKING THE ❤️❤️❤️❤️ NOW EA? @Rob