The reason I ask this is that this year is really broken. Normally when people are complaining I can sometimes see what they mean, but it does not bother me too much. I still enjoy the game.
In other games the developer will come out and admit that there are issues and they will get onto them ASAP, but EA doesn't seem to do that. Is this because they don't care, not aware, or actually think we are all making it up and there is nothing wrong?
The updates are minor fixes and not the major ones that's needed. Is the game that broken that they know they can't fix it, so rather than admit this, they stay silent as this is less of a PR hit?