How do welcome back packs work?

La_Lupa
36 posts Last Pick at the Park
I played about 50 games in FIFA 21 all in September, and when I logged in to 22 I got a message that I will get packs in ultimate team for playing UT21 but when I opened UT I got nothing , and I don't even have access to the web app , is that how it's supposed to be as I created my account late in 21 or should I contact EA about it?

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