my FUT Acc is locked

So it came to know after 3 consecutive days of search on different forums that if you forget the security answer your FUT account will be locked for security reason and you must contact ea help which in my case, took more than 48hrs till now with zero response from any of the help-desk personals. Here I am writing my problem again on this forum in a slight hope that I will get any attention or assistance.
I can share my Origin/EA account name in this case.
Thank you very much.

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