My account got hacked today.
I figured out my account got compromised almost in live... I got an error on WebApp about my account is connected from console.
Lost all tradeable players.
Raised ticket for review to EA. Not sure how much time will take this process.
How this happened:
1.Hackers took control of my Sony PS account (was without 2FA) and reset password to new + added 2FA.
2. Next step by hackers was a login to FIFA 21 (2FA was enabled) and selling all tradeable players out from my FIFA21 account.
Contacted to Sony support to reset password and 2FA and set new everything from scratch.
Contacted EA support and hope to get lost stuff back.
Interesting part 2FA on EA account not required if hackers comes via PS account via console into game. So if PS account is hacked, 2FA on EA account useless as looks like not required to login to game.
I can't blame anyone about this, only my fault.
Lost: some valued players like TOTY Arnold and De Bruyne and Prime Gerrard + some gold rare cards Alisson/Robertson etc.
Will update this thread if EA resolve it or not.
Here is a history from EA support Chat:
Mayank (2/17/2021, 2:57:34 PM): We have identified that the claim is correct and I am now escalating the case to my team for re adding the content that went missing.
Mayank (2/17/2021, 2:57:40 PM): You will be emailed once it is done.
Stanislav (2/17/2021, 2:57:53 PM): do you know how long it might take?
Mayank (2/17/2021, 2:58:27 PM): There is no estimate time given for this however we will make sure to get this done asap. As it depends on number of cases our team is having.
Stanislav (2/17/2021, 2:58:38 PM): ok
I have all players recorded on my twitch account, so I can easily proof which players are gone.
P.S. EA might need to look into authentication piece to minimize hacking cases like mine, and enforce 2FA in game if user joined to EA account from new console.