Level 27 PL prime players pack disappeared. ** Known issue, EA investigating

rezyy
752 posts Semi-Pro
edited January 27
Just completed level 27, redeemed PL prime players pack and it never went to store

I already have 2 packs in store, Will it appear once I open them ?
Post edited by rezyy on

Comments

  • Chavez76
    9053 posts League Winner
    Doubt it. As long as u dont have 50 it should just be there.
  • rezyy
    752 posts Semi-Pro
    Spoke with ea adviser seems it’s a known issue and being investigated


    As I have checked with my team I would like to inform you that it is an known issue some of the players have reported this issue and we have already forwarded it. Our developers are aware of it and are working for a resolution. We appreciate your patience while the issue is being looked into.


    FYI 😊
  • Cantona08
    384 posts Sunday League Hero
    Not good, I’ll be at level 28 tomorrow, hopefully they sort it out quickly

    I want my toty player :D
  • gregeth2000
    2797 posts Fans' Favourite
    It’ll be an issue until the day after TOTY finishes 😂
  • Cantona08
    384 posts Sunday League Hero
    It’ll be an issue until the day after TOTY finishes 😂

    Sadly you are most likely right :#

  • rezyy
    752 posts Semi-Pro
    Still waiting EA 🙈
  • Prettyfly
    877 posts Professional
    I'm about to hit 27 prob best people hold off claiming it for now 🤷‍♂️
  • Springveldt
    6115 posts Big Money Move
    Maybe the pack weight was broken or something I got TOTY De Bruyne, Kante and Sterling in mine on Saturday morning.
  • Diddymow
    2752 posts Fans' Favourite
    Maybe the pack weight was broken or something I got TOTY De Bruyne, Kante and Sterling in mine on Saturday morning.

    I got Patricio.
  • rezyy
    752 posts Semi-Pro
    I finally got my pack, not sure how big a problem it was or how many it affected but they had to manually add it for me, so if it’s happened to you too u need to contact them
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