Hacked by a WL opponent

Roc_Xel
1625 posts Play-Off Hero
edited December 2020
Hey !

So today I only had time to play one WL game before heading out for the afternoon.
Played at 1 pm, was losing 3-1 and won 5-4 at the 120 min. Then left my home with my missus and the kids.

Came back at like 7 pm and could not connect on the web app.

Went to check my e-mails. and actually 3 minutes after I had won this unique WL game, I had an email from Sony sending me a verification code (it's then 1.24 pm, CET time). (has obv. not requested one). Did not see any of those e-mails before 7 pm when i tried to connect again.

10 min later, i.e. 13 min after my only game, I have another e-mail from SONY telling me my ID connection has been changed.

4 hours later (5.46 pm) I have another SONY e-mail telling me that my connection ID has been updated.

20 min before this last e-mail (5.25 pm) I have an e-mail from EA telling me I'm banned from the FUT market for the whole year. Have been playing extensively FUT for 3-4 years and never was banned for one hour.

Since then when I try to connect to PSN I can't. It's still the same password, but the hacker has enabled the two steps login and the message goes directly to his phone, as nothing comes on mine. To be clear, I did not activate the 2- steps login, this is new to me since I've lost access to my account.

So I can^t connect to the PS4 account and therefore can't even launch Fifa.

It is 100% sure the guy I played and defeated at the 120th min hacked me, as this happened between 2 and 3 minutes after our game.

What do I do now ?

Also WTF honestly...?

Comments

  • rezyy
    832 posts Semi-Pro
    😢 cry
  • tommyboyo
    4221 posts National Call-Up
    Dunno.

    Sounds like a miserable experience though.

    Sorry.

    Deffo contact EA and sony/ps ASAP.
  • Maradona
    5497 posts Big Money Move
    that is friendly
  • Bristolad
    149 posts Has Potential To Be Special
    Live chat Sony mate,
  • Roc_Xel
    1625 posts Play-Off Hero
    edited December 2020
    Live chat seems to be Bots, and obviously they' re closed during the week-end for real customerservices

    Can't believe those things happen. I mean in my case they could trace fully well the hacker, yet of course they never will.

    Will have to wait for monday to try and get access thanks to Sony customer care, and then it's gonna be yet another story with EA I'd assume.

    Completely ❤️❤️❤️❤️.
  • Roc_Xel
    1625 posts Play-Off Hero
    So in clear am I screwed ? Any one got through that ?
  • OZero
    7615 posts League Winner
    Well at the very least you got your opponents PSN ID right?
  • ozcs_69
    4864 posts Big Money Move
    How did they get through your second authentication method
  • Roc_Xel
    1625 posts Play-Off Hero
    I dont but since i played only one wl game they should find him.

    I did not have 2 steps auth activated.
  • YidArmy
    2472 posts Fans' Favourite
    Man this sounds awful. Really worrying there are people out there that would do this and its so easily done.

    Unfortunately seems like all you can do is wait until you can have some human interaction from Sony.

    Fingers crossed you can get this sorted mate.
  • Roc_Xel
    1625 posts Play-Off Hero
    Thanks !!
  • Retropoe82
    1689 posts Play-Off Hero
    Roc_Xel wrote: »
    Hey !

    So today I only had time to play one WL game before heading out for the afternoon.
    Played at 1 pm, was losing 3-1 and won 5-4 at the 120 min. Then left my home with my missus and the kids.

    Came back at like 7 pm and could not connect on the web app.

    Went to check my e-mails. and actually 3 minutes after I had won this unique WL game, I had an email from Sony sending me a verification code (it's then 1.24 pm, CET time). (has obv. not requested one). Did not see any of those e-mails before 7 pm when i tried to connect again.

    10 min later, i.e. 13 min after my only game, I have another e-mail from SONY telling me my ID connection has been changed.

    4 hours later (5.46 pm) I have another SONY e-mail telling me that my connection ID has been updated.

    20 min before this last e-mail (5.25 pm) I have an e-mail from EA telling me I'm banned from the FUT market for the whole year. Have been playing extensively FUT for 3-4 years and never was banned for one hour.

    Since then when I try to connect to PSN I can't. It's still the same password, but the hacker has enabled the two steps login and the message goes directly to his phone, as nothing comes on mine. To be clear, I did not activate the 2- steps login, this is new to me since I've lost access to my account.

    So I can^t connect to the PS4 account and therefore can't even launch Fifa.

    It is 100% sure the guy I played and defeated at the 120th min hacked me, as this happened between 2 and 3 minutes after our game.

    What do I do now ?

    Also WTF honestly...?

    Buy an xbox, only messi..
    Contact ea call centre they sorted me out a few yrs ago.
  • Springveldt
    6929 posts Big Money Move
    Roc_Xel wrote: »
    I dont but since i played only one wl game they should find him.

    I did not have 2 steps auth activated.
    First thing I do on every account that has it is activation 2FA. It’s essential nowadays.

    Sounds like your email, PSN and EA account have been hacked so you will need contact all 3 of them.

    If you still have access to the email account use your phone to change the password ASAP.

    Absolute nightmare. You should consider using a password manager like LastPass in future.
  • dynamosheva1
    1121 posts Professional
    Simple don’t cheat and play by the rules
  • Roc_Xel
    1625 posts Play-Off Hero
    Simple don’t cheat and play by the rules

    Look at you smartass.
  • Roc_Xel
    1625 posts Play-Off Hero
    Roc_Xel wrote: »
    I dont but since i played only one wl game they should find him.

    I did not have 2 steps auth activated.
    First thing I do on every account that has it is activation 2FA. It’s essential nowadays.

    Sounds like your email, PSN and EA account have been hacked so you will need contact all 3 of them.

    If you still have access to the email account use your phone to change the password ASAP.

    Absolute nightmare. You should consider using a password manager like LastPass in future.

    Thanks. They did not change my email password was able to recover and change it.

    So ps4 and EA left. Still a nightmare.
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