Gameplay Responsiveness Update (Nov. 2020)

1712 posts EA Community Manager
Connection Monitoring, EA Connection Quality Report, and a new FGDC in Miami.

Hello all.

My name is Joel Doonan, and I am the lead Producer for the Player First Operations team, part of the FIFA Live team.

Before jumping into the updates covered in this Pitch Notes, I just want to extend my best wishes for health and safety to everyone during these challenging times. I hope that you and your families are doing ok.

It’s been a few months since we last touched on topics in and around the ongoing online gameplay responsiveness efforts by the FIFA Development Team. As we have detailed previously, this has been, and continues to be, a top priority for us.

At a high level, the work that we have been doing has been focused in two areas, internal infrastructure, and external education and information. Today I am pleased to be able to provide updates on the following newly available capabilities:

New FIFA Game Data Center (FGDC) in Miami
Connection Monitoring
Connection Quality Report
So let’s get to it!

New FGDC is live in Miami, Florida.
Aimed at improving the experience for players in Northern South America and Central America, in addition to the Southeastern United States.
Connection Monitoring is now available for use in FIFA 21.
Check here for more information.
Connection Quality Report is available as a public beta.
The EA Connection Quality Report is a tool intended to help you better understand the quality of your connection using data from applicable FIFA 21 online matches that you’ve played.
EA Connection Quality Report can be found here.
The FAQ is here.

Today we are announcing that we are officially live with a new FGDC in Miami, Florida. While we believe that this will bring some improvement to players in the Southeastern United States, the primary driver for the addition of this FGDC is actually aimed at helping players in Northern South America and Central America.

Why add a FGDC in the United States to help players in Northern South America and Central America? To answer that, let’s look back at a previous Pitch Notes about FGDCs. In that article, we not only covered the process by which we investigate where to add new FGDCs, but we also covered how sometimes what seems to be the most logical solution for a location doesn’t actually give player’s the best experience. The example we reviewed in the article was how the FGDC in Dallas was actually giving many players in Mexico City a better connection quality experience than they were able to get from the FGDC located within Mexico City itself, likely due to issues with internet routing in the area.

So, when looking at players in Northern South American and Central America, our investigations found that they were often getting sent to FGDCs in the United States rather than routing to the physically closer FGDCs located in Brazil or Mexico City. Digging deeper, we found that traffic from Northern South America and Central America was often being initially routed directly into Miami, resulting in the fastest connection available to those players being one of the FGDCs in the United States.

This posed a bit of a challenge for us, as we had reason to believe that attempting to place a FGDC in various locations in Northern South America or Central America would still result in many players preferring the routing to the United States instead of routing to this location, limiting the benefit to the players in this region.

To that end, we decided that the best solution available to us at this time would be to set up a FGDC in Miami itself, since that was the initial landing point for much of this traffic coming from Northern South America and Central America.

We expect that this new FGDC will provide improvements to the player experience in Northern South America and Central America, but we will continue to monitor and look for options to improve the experience for all our players where we can.

Up to this point, much of our efforts around online gameplay responsiveness have been in the infrastructure area. While having reliable and stable FIFA Game Data Centers in various parts of the world is one aspect that goes into a player’s online gameplay responsiveness, a player’s personal network setup is another part of that. To that end, we know that providing you with information about your connection quality, along with education on what it could mean to your online gameplay responsiveness and how you may be able to take actions to improve it, is critical. For some players, it will be the major factor in improving their online gameplay experience, especially in situations where infrastructure changes are not going to be the difference maker for them.

To support these efforts, we have two new ways for you to learn about your connection quality in FIFA 21 that we are pleased to be making available.

Connection Monitoring
During the FIFA 20 cycle, we initially announced that we were adding Connection Monitoring functionality to the game for a limited number of players. We did that so that we could investigate and make updates to their design before we made them available for all players in the future. We wanted to ensure that they were appropriately informative without being distracting. Many thanks to those that took part in those tests and provided us with feedback, your assistance helped us to get here.

We are now at the point where we believe that they are ready for use by all our players, and we are happy to announce that they are available in game right now.

Connection Monitoring is intended to enable players to better monitor and understand their connection quality when playing a match of FIFA 21 on a FGDC. While players were previously able to view their ping during the pre-match flow, they were not able to monitor their ping throughout the match, or other potentially impactful connection quality metrics, without using secondary network monitoring tools. With this functionality in place, players will now be able to recognize when there are significant changes to their connection quality during a match.

Located within the Visual Settings of the Game Settings menu, Connection Monitoring provides players with a few different options.

Ping Only - This displays your roundtrip ping value, in milliseconds, on the screen at all times during a match that is played on a FGDC. This value will update every second throughout the match.

Connection Indicators Only - This enables a set of icons that can display during a match, being played on a FGDC, if certain connection quality thresholds are met. More details on these icons below.

Ping and Connection Indicators (Default Option) - This will enable both of the settings detailed above.

Off - This will disable both of the settings detailed above.

The Connection Indicator Icons are intended to provide you with an in-game alert when one of the three core connection quality metrics: ping, packet loss and jitter, reach a level on your connection that we believe may impact your experience.

One of the things that clearly came through from players that took part in the live study of this feature was that the ping, packet loss and jitter values that players reported would impact their experience fluctuated significantly from player to player. As a result, we picked fairly aggressive thresholds for the icons, with the yellow icons representing thresholds that we think will be reflective of the expectations of our higher skill or core players, while the red icons represent thresholds that we expect will be more reflective of the expectations of our more casual players.

Let’s take a look at each of the icons, their associated connection quality metric and the current threshold values that, when met or exceeded, these icons will display at. Note that the threshold values listed here may change over time as we tune or adjust based on feedback.

High Ping: You’ll see this icon when you are currently experiencing a high ping value. To learn more about ping and how it can impact your connection quality and gameplay experience, check out our Ping Explained article.


Yellow Icon Threshold: 60ms


Red Icon Threshold: 125ms

Packet Loss: You’ll see this icon when you’re experiencing potentially impactful packet loss. To learn more about packet loss and how it can impact your connection quality and gameplay experience, check out our Packet Loss Explained article.


Yellow Icon Threshold: 4 Game Data Packets Lost in Previous 3 Seconds


Red Icon Threshold: 5 Game Data Packets Lost in Previous 3 Seconds

Jitter: You’ll see this icon when you are experiencing jitter, a sudden and significant change to your ping within a short window of time. To learn more about jitter and how it can impact your connection quality and gameplay experience, check out our Jitter Explained article.


Yellow Icon Threshold: 30ms


Red Icon Threshold: 50ms

Here is how they will look, in-game, if they appear during a match. You can see, the icons will appear at the top of the screen.


For more information on Connection Monitoring in FIFA 21, you can check out this EA Help article.

Connection Quality Report
With the release of the Connection Monitoring functionality covered above, players will now have a way to better understand the quality of their connection during a match. However, we didn’t want to stop there. We think that it’s critical for players to have a more holistic view of both their own personal connection quality in FIFA 21 as well as the connection quality that is being experienced by other FIFA 21 players in their area, so a player can know what level of connection quality could be possible where they are located.

To support that, we are pleased to announce the public beta release of the EA Connection Quality Report.

*Note - The image above is for representation purposes only and does not constitute a recommendation for any specific ISP

What Is The Connection Quality Report?
At a high level, the Connection Quality Report is a tool intended to help players better understand the quality of their connection using data from applicable FIFA 21 online matches that they’ve played.

It does this by surfacing a bunch of data to a player:

Data about their personal connection quality in FIFA 21, simplified by the creation of the new Connection Score metric, built off the ping, packet loss and jitter values from applicable FIFA 21 online matches.
Data about their ISP’s FIFA 21 connection quality metrics and Connection Score.
Data about other ISPs in their area, and their FIFA 21 connection quality metrics and Connection Score.
The site also contains education about connection quality along with a variety of troubleshooting steps intended to give players some options on how they may be able to improve their personal connection.

How Can This Help Players?
In a previous Pitch Notes, we talked about how we use data to help guide the process when we look to add new FIFA Game Data Centers. At the same time, that data can also help us to understand where there are players that are not hitting the connection quality metrics thresholds that we believe would provide a player with a good or great experience when playing online.

Looking at this data, we can see that there are a number of players who are not hitting those connection quality thresholds, but who are living in places where the average player is hitting them. In short, we believe that there are many players, located around the world, that could be improving their connection quality and online gameplay experience by making some changes to their personal connection.

To help those players, using this tool, we want to arm players with the information they need to understand whether they are getting the most out of their personal connection. Whether that’s through understanding how they stack up to the average FIFA 21 player in their area that is using the same ISP as they are, or by comparing the FIFA 21 connection quality metrics for the various ISPs in your location. The key factor is information, and we are committed to providing players with as much of it as we can.

It’s important to call out that there is an inherent link between the Connection Monitoring functionality touched on earlier, and the Connection Quality Report. Many of the thresholds that we use for the Connection Monitoring icons are also the same thresholds that we use to categorize connection quality in the tool. The main difference is that this tool generally looks at a much wider lens of a player’s connection quality instead of just looking at a single match.

How Can I Use The Connection Quality Report?
You can access the Connection Quality Report here. Keep in mind that you will need to login to the site to be able to view any data for yourself or your location.

I would recommend starting by looking through the FAQ/Guide to the Connection Quality Report, as that is intended to explain, in more detail than I can go into here, how the tool works and what you are able to do on it.

What’s Next For The Connection Quality Report?
As mentioned earlier, the site is currently available as a public beta. We will be continuing to gather feedback from our players, while looking to make updates and improvements to the tool when possible. We will share future news on the tool through @EAFIFADirect when available.


That covers it from me today. The team is excited about the changes and additions that are detailed in this article. We remain committed to improving the online gameplay responsiveness for all our players.

As we have mentioned before, it’s important to understand that there are many things that go into a player's connection, and ultimately the gameplay responsiveness that they experience in an online match. We continue to work towards the goal of the combined impact of these changes improving the experience for all players in the FIFA community.

I want to thank the community for your continued support, passion, constructive criticism and ideas. It’s appreciated and the rest of the team and I love working on a game that brings so many people together.

Joel Doonan and the FIFA Live Team


For more deep dives on FIFA from members of the game team, check out the Pitch Notes Page.

Please Note: This article is describing in general terms what the Dev Teams are working on. We are constantly looking to improve the FIFA experience for everyone, so this article may become outdated as we make adjustments to keep our game fun for everyone.


  • How about you listen to the community? Capping rivals, putting limits on friendly modes just before icon swaps come out, splitting promo teams into two separate ones so they're harder to pack, untradeable sbc rewards, untradeable league sbcs and extremely poor sbc pack types just to name a few. Doing everything in your power to make people put fifa points on. What a complete joke. Supposed to be the community manager but you don't even interact with said community. RogerOUT
  • Step907
    60 posts Park Captain
    You have to do a big patch and include: Improving the AI ​​of defenses and midfielders The defenses leave holes in the center, the full backs go around without meaning. You have to improve the CPU AI that never crosses, they play monotonously nonsense. Have you ever seen a football match? FIFA 20 was much better, there was more football intelligence. You are ruining everything and you never listen to us.
  • Kokusmilie2
    194 posts Has Potential To Be Special
    People in northern South America and Central America, and Mexico did have decent latencies to the US and Mexico itself (40 - 100ms) but here in South America itself, below Northern South America (and even for people in N SA it's important to have servers way closer), we are still suffering of very high latencies (100 - 300ms in the case of Argentina)

    Bolivia: 100 - 200 ms to Brazil servers
    Chile has it's own servers but there are very few and this is where you need to hire way more servers
    Ecuador: unknown
    Peru: 90 - 180ms to Brazil servers
    Uruguay: unknown
    Colombia: 50 - 100 ms to Brazil servers
    Venezuela: 100 ms to Brazil servers
    Argentina: 200 - 300ms to Brazil servers

    If you get more servers in Chile you can reduce those latencies to a half, and you develop new P2P code that doesn't reveal your IP locally you can cut input delay to one quarter of the current input delay we get in this region, and save billions of $.

    As you can see, getting more servers in Chile and even maybe Bolivia (it being in the center of the sub-continent) could be a great choice. Get servers in Argentina too if there are any available.

    Thing is, peering in South America is bad and the connection always goes in a circle around all countries before it gets to Brazil or worse yet, it can go to the US a marvelous distance and come back to finally connect to Brazil. I was part of a game developer studio and I was a monitor too for latencies in the region in order to implement servers. Peering was way worse before and it's now improved a bit but you still need to get servers in as many countries as you can and MANY servers. I am aware there are some in Chile right now but out of 500 matches, matchmaking found ONE match in a Chile server, and 499 matches on Brazil servers.

    This also requires you to develop new options, along with P2P, for matchmaking pairing, to filter by lowest latency and not by closest distance. You can be in Brazil and you can have a 300ms latency to Argentina easily, peering doesn't exist between both countries. Your connection goes to the US first then back to Brazil/Argentina.
  • Kokusmilie2
    194 posts Has Potential To Be Special
    Step907 wrote: »
    You have to do a big patch and include: Improving the AI ​​of defenses and midfielders The defenses leave holes in the center, the full backs go around without meaning. You have to improve the CPU AI that never crosses, they play monotonously nonsense. Have you ever seen a football match? FIFA 20 was much better, there was more football intelligence. You are ruining everything and you never listen to us.

    No more improving on AI defending please. Don't listen to this advice. Reduce automatic AI marking and AI defending on Rivals. Tone down AI defending overall to a level in between the initial Fifa 21 AI defending and the current situation.
  • Step907
    60 posts Park Captain
    Ok, i mean it’s easy to score ti the CPU, ULTIMATE and LEGEND difficulties need to improved. There are games that finish 4 - 4, or 6 - 5, or 5 - 3. They also have to improve the goalkeepers and thus increase the various types of difficulty. In addition, the CPU never crosses, plays only in the center or throws the ball, so their game construction needs to be improved. We are asking this in all the forums
  • Congratulations to ea, you did it again. A new year and another shift for the worse. FIFA21 is absolute ❤️❤️❤️❤️ ... why does FIFA have nothing to do with football? Why when i turn on fifa, I play ❤️❤️❤️❤️ table tennis?
  • JGDC74
    416 posts Sunday League Hero
    The game was fun on release. Unlike FIFA 20 which was never fun.

    You could score headers. Defending was easy and fun. I could pass without worrying about passing directly to my opponent.

    Now headers go on the opposite direction of the goal. Defending is slow and unresponsive. My goalkeeper will roll the ball out past 3 defenders into the path of an opponent. And my forwards run at odd angles just to keep a defender between me and the player I'm trying to pass to, forcing me to give the ball away. I'm being shafted by my own AI teammates!

    Now it plays just like FIFA 20! WHY WOULD YOU DO THIS???
  • See my ping is low and my connection is fast i get no input delay on any other game i contacted yiur help team as my game always feels terrible and has input delay we run an uotrace and it seemes like theres packet loss when i connect to the usa server funny thing is im in the uk and it keeps connecting to a us server hence theres delay and ive been told theres nothing you can do to fix this?
  • I have speeds of over 90 mbps upload and 120 download when testing ps4. In Everyone, not a few, of my games I see these icons of 30 and 50 ms lost multiple times each game. You may all want to learn more about scaling. To be blunt were in a world of Hi-Tech and speed and your company can’t scale its video game correctly and hasn’t been able to since tou went to servers. No ones perfect but I’d be embarrassed to be associated with a supposed tech leader in the industry and year after year, game after game, your rep is you can’t scale for your users.
  • Leedsalex
    23 posts Last Pick at the Park
    Where is Elland Road?
  • Pablofsi05
    100 posts Has Potential To Be Special
    I read that EA released servers in Argentina. That's good for argentinians and players very nearby them who have a good latency to those servers but in my case, I am being routed to Argentina servers, I am in Bolivia, with a pathetic result of an increase in latency of 20 ms (110ms average) which is completely unplayable from the 90ms ish I used to get on brazilian servers which were already really annoying to play in, almost unplayable now this is downright unplayable. Why can't I choose which servers to be routed to? why don't you add more servers in Chile which is where Bolivia gets a good latency?

    Why don't you make tests with people from each country in order to optimize in the best way possible the routing each country will take to get the lowest possible latency? why don't you create a matchmaking filter "filter by lowest latency" instead of having it set in stone to proximity which causes this routing madness of going through the whole continent to get to that country when good direct peering isn't available?
  • If each country used primarily there own countries servers, it would run much better. National tournaments could be played this way too with at the end of the year the best players div 1 players going into knockouts to represent in a World Cup. Type scenario.
  • SuperRob
    2051 posts Fans' Favourite
    Would anyone like to explain how gameplay responsiveness has gotten worse since all these placebo tools have been introduced?
  • bberger
    7336 posts League Winner
    SuperRob wrote: »
    Would anyone like to explain how gameplay responsiveness has gotten worse since all these placebo tools have been introduced?

    I'd like to know too.
  • mfmaxpower
    275 posts Sunday League Hero
    SuperRob wrote: »
    Would anyone like to explain how gameplay responsiveness has gotten worse since all these placebo tools have been introduced?

    I'm also still waiting on an explanation for why FIFA - one of the biggest and most profitable titles in the world - is the ONLY game I have issues with online performance to this level.
  • SBaggio59
    439 posts An Exciting Prospect
    edited June 5
    Everything becomes so complicated that we will have to create a section at the university to understand how the Fifa game works. It's more of a game, it's an eternal misunderstanding. Has EA forgotten that Fifa is just a game? Otherwise, do not forget about the fun of the game and remember that football is simple like hello.
  • General-Richa
    1095 posts Professional
    This EA Connection Quality Report is really interesting, but how much does it actually tell us about our match connection?

    What I mean by that is this... yes, I can see the quality of my connection, but in an online match there will actually be a minimum of 2 participants, so where can we see the connection quality of these other participants?

    For example, this tool shows my own connection scored on average as follows...
    Ping: 14.42 ms
    Jitter: 0.02 ms
    Your FIFA Connection Quality: 99/100 (Great)
    Packet Loss: 0.01 %
    Network Type: Ethernet

    What the connection tool did not do is give any information whatsoever about the connection of my opponent during those same matches, presumably there will also be some form of lag compensation or 'network smoothing' applied to the matches (to balance our connections) and there is clearly no information relating to that either.

    Point being, I also play Battlefield, an EA game which actually allows me to see my opponents ping live (in-game). Yet whilst I am able to see the ping of around 64 participants at once in a Battlefield match, I have no idea what the ping of my sole opponent is in a game of Fifa, to me it seems very odd that this information is not available in Fifa 21 or in the EA Connection Quality Report.

    What is clear in Battlefield is that players are allowed to play on the servers irrespective of their ping score... so whilst I personally would consider my ping a reasonable one for online gaming, it is common that the ping of some of the other participants will not be of a figure that is really going to provide a good experience for anyone else participating (i.e. in most matches there will normally be several players with a ping well in excess of 100ms).

    If we consider this in relation to Fifa, then no matter how good the information is on our own connection and no matter how good our own connection is by itself, we are always just at the mercy of the EA Servers, i.e. our match quality will be affected considerably by the connection of the player we are matched against.

    So whilst this tool is progress, perhaps adapt it to include the same information relating to our opponents (Data sharing permitting of course)
  • bberger
    7336 posts League Winner
    This tool / thread / pitch notes are a joke, correct?
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