Personally, I find that the technical assistance is not terrible at all. Some lack knowledge and professionalism. They often say anything and respond illogically, making copied and pasted responses, which sometimes have nothing to do with the problem. Or they make mistakes that embarrass the customer, the worst part is that they sometimes reject their own fault, it's mind-boggling. In short, if it is to help me in this way, I do not see the need for help, sometimes it is worse than good.
EA frankly has to do something and give more power to each player's respective personal account.
If this continues, I make a frisbee with the Fifa CD and I will launch it directly in EA studios. It will be marked: there is enough!