Got normal cards out of my 3 PL TOTS elite rewards

TorndoTim
29 posts Last Pick at the Park
I just opened my pack and got three normal rares out of my elite rewards, but I dont know if I can add a video here.

I filmed it luckily. Does anyone know who I can contact about this?

Comments

  • TorndoTim
    29 posts Last Pick at the Park
    I talked with the constumer service and they are telling me they cannot do anything for me
  • TorndoTim
    29 posts Last Pick at the Park
    Can someone please help me?
  • TorndoTim
    29 posts Last Pick at the Park
    edited May 9
    Kaveri (5/8/2020, 9:22:22 PM): Thank you for contacting EA HELP, my name is Kaveri, may I start with your first name please?
    Tim (5/8/2020, 9:22:28 PM): Tim
    Kaveri (5/8/2020, 9:22:55 PM): Hello Tim. Nice to meet you I hope you're doing well.
    Kaveri (5/8/2020, 9:23:21 PM): I see you've contacted us for FIFA 20. Can you please explain more on it so that I can assist you better?
    Tim (5/8/2020, 9:23:23 PM): I am doing well just got a little problem hahaha
    Tim (5/8/2020, 9:23:30 PM): so I reached elite 3 last weekend
    Tim (5/8/2020, 9:24:00 PM): and I just opened the garantued 3 player PL tots pack and I got 3 normal rare players instead of the PL tots players
    Tim (5/8/2020, 9:24:09 PM): probably because PL tots is finished
    Tim (5/8/2020, 9:25:31 PM): I videod it but the file is to big
    Kaveri (5/8/2020, 9:25:52 PM): Okay so, as I can understand you should have received PL tots players but you got rare players after reaching the elite 3 last weekend, right?
    Tim (5/8/2020, 9:26:08 PM): yes correct
    Kaveri (5/8/2020, 9:26:26 PM): I know how inconvenient it can be . Don't worry, I will look into details and let you know the needful we can do.
    Tim (5/8/2020, 9:26:44 PM): Great thank you so much
    Tim (5/8/2020, 9:27:03 PM): Do you need any other contact details ?
    Kaveri (5/8/2020, 9:27:29 PM): Can I ask you few questions in order to help you with this case today?
    Kaveri (5/8/2020, 9:27:35 PM): Yes few info.
    Tim (5/8/2020, 9:27:37 PM): Yes please
    Kaveri (5/8/2020, 9:27:49 PM): Can you please provide your PSN ID and the email associated to your EA account?
    Tim (5/8/2020, 9:28:31 PM): psn: Tornado-TimF
    Tim (5/8/2020, 9:28:36 PM):
    Kaveri (5/8/2020, 9:29:13 PM): Thank you allow me to find your account.
    Tim (5/8/2020, 9:29:29 PM): yess please
    Kaveri (5/8/2020, 9:30:38 PM): Just allow me some couple of minutes to check your account as well.
    Tim (5/8/2020, 9:30:45 PM): yess that would be great
    Kaveri (5/8/2020, 9:33:07 PM): Could you please confirm when did you opened the packs?
    Tim (5/8/2020, 9:33:18 PM): like an hour ago I would say
    Tim (5/8/2020, 9:33:33 PM): it was the last pack I opened
    Kaveri (5/8/2020, 9:35:25 PM): I see that's the problem Premier League TOTSSF is no longer available in packs after 8th May, 2020 6 PM UK time/5 PM UTC. That's why you received the normal version of the players.
    Tim (5/8/2020, 9:35:43 PM): yess I understand
    Kaveri (5/8/2020, 9:36:42 PM): As you opened the pack today that's after 8th May that's the reason you received the rare version.
    Tim (5/8/2020, 9:37:33 PM): Yess, I understand. But than I should receive the pack back in the right way ?
    Tim (5/8/2020, 9:37:48 PM): I mean it didnt say I should have open it before the new tots came out
    Kaveri (5/8/2020, 9:40:48 PM): I can understand but as the pack was open after it's availability and you receive the rare players I am afraid there's much we'll be able to do.
    Tim (5/8/2020, 9:40:59 PM): You cannot do anything?
    Tim (5/8/2020, 9:41:04 PM): thats ridiculious
    Kaveri (5/8/2020, 9:41:38 PM): Was anything possible on this I wouldn't have denied you at first.
    Tim (5/8/2020, 9:41:51 PM): that cannot be possible
    Tim (5/8/2020, 9:42:01 PM): You should be able to give me a pack from la liga instead?
    Tim (5/8/2020, 9:42:11 PM): this is really not fair and ridiculious
    Post edited by TorndoTim on
  • TorndoTim
    29 posts Last Pick at the Park
  • ha032742
    38047 posts Moderator
    edited May 8
    @TorndoTim other people have also been affected by this including people who finished top 100. It appears that as you opened it presumably after PL TOTS went out of packs, the contents of your one changed when it shouldn’t have. Unfortunately, no one on the forums can help and you need to be persistent with EA help I’m afraid.
  • TorndoTim
    29 posts Last Pick at the Park
    edited May 8
    @ha032742 Can you please give me a link or contact? as you can see in the transcript I have tried with the https://help.ea.com/in/contact-us/ but they are telling me as you can see in the transcript I have added that they cannot help me

    or maybe do know you anyone who could help me futher?
  • ha032742
    38047 posts Moderator
    edited May 8
    TorndoTim wrote: »
    @ha032742 Can you please give me a link or contact? as you can see in the transcript I have tried with the https://help.ea.com/in/contact-us/ but they are telling me as you can see in the transcript I have added that they cannot help me

    It’s the same contact/link you used before probably (https://help.ea.com/en/fifa/fifa-20/)...you might need to reopen your existing case or if it doesn’t let you then create a new one. In some countries there is a number you can call EA help as one of the options once you open a case (it gives you the option to do this if it is available where you live) and you might find speaking to someone on the phone is more productive.
  • TorndoTim
    29 posts Last Pick at the Park
    Thank you for your help @ha032742 , this is so frustrating. I live in the Netherlands and did not find a phone number. But I will try to look. I just feel so devistated. This the second time I reached elite and than this happend.

    I will open a new case via the link anyway tomorrow and see if I can call them.
  • ha032742
    38047 posts Moderator
    TorndoTim wrote: »
    Thank you for your help @ha032742 , this is so frustrating. I live in the Netherlands and did not find a phone number. But I will try to look. I just feel so devistated. This the second time I reached elite and than this happend.

    I will open a new case via the link anyway tomorrow and see if I can call them.

    Good luck @TorndoTim :+1:

    You may also want to tweet EA though I’m not sure how successful you’ll be.

    Here’s some more evidence of other people being affected if EA help need this:
  • TorndoTim
    29 posts Last Pick at the Park
    Is there anyone else from EA on this forum like @EA_Andy who can help?
  • ha032742
    38047 posts Moderator
    edited May 8
    TorndoTim wrote: »
    Is there anyone else from EA on this forum like @EA_Andy who can help?

    I’m afraid Andy no longer works for EA and all the other EA moderators are unable to look at cases like this and will advise you as I have done.
  • TorndoTim
    29 posts Last Pick at the Park
    @ha032742 I opened two cases they are refusing to help me

    :'(
  • ha032742
    38047 posts Moderator
    TorndoTim wrote: »
    @ha032742 I opened two cases they are refusing to help me

    :'(

    Just got to keep trying to get your case escalated to the studio. No one on the forums can help.
  • Chavez76
    6094 posts Big Money Move
    wow. that's terrible.. Really hope you will get it fixed mate!
  • Pedrodnl
    63 posts Park Captain
    This company is just a joke and when you think you seen it all they find a way now seems we are not allow to enjoy life we need to be sure to claim the rewards 🤦🏻‍♂️And then they have the audacity to talk and promote CALM 😂😂😂
  • Hunger999
    90 posts Park Captain
    Disgraceful

    OP - you might also want to edit your transcript and remove your email address
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