[INFORMATION NEEDED] Quick sell recovery issue

134
EA_Roger
1411 posts EA Community Manager
edited February 7
Update: We won't be sending on any further cases to our studio after midnight today (GMT timezone on Friday 7th).

Hello,

We've managed to get the Quick Sell Recovery tool back up and running on our end however some of you may not see the players they discarded over the weekend. If you still can't see your player in the Quick Sell recovery section please get back to me with the following information so we can investigate this further:
  • Your console
  • Your GamerTag/PSN ID
  • The item you want to recover
  • An approximate time of the discard (Date & Time in GMT)

Thanks,

Roger.

Note: If you've already provided the information over on Answers HQ no need to provide it again.
Post edited by EA_Roger on

Comments

  • Stone_cold_tea93
    3647 posts National Call-Up
    Just my myself and I
  • BadSeedsFC
    1585 posts Play-Off Hero
    Thanks bro. Keep it restaurant ⚡
  • RoosGianni
    4210 posts National Call-Up
    PS4
    PSN: RoosGianni__
    POTM Ben Yedder
    February 2nd in the afternoon

    Posting it here because I don’t see him in my quicksell recovery.
  • EA_Roger
    1411 posts EA Community Manager
    Just my myself and I


    Fixed. ☝️

  • EA_Roger
    1411 posts EA Community Manager
    RoosGianni wrote: »
    PS4
    PSN: RoosGianni__
    POTM Ben Yedder
    February 2nd in the afternoon

    Posting it here because I don’t see him in my quicksell recovery.

    Thanks I've sent this on.
  • Liamalone
    264 posts Sunday League Hero
    Xbox
    Liamalone
    Ousmane Dembele 84
    01/02/20 between 2pm and 6pm I think
  • EA_Roger
    1411 posts EA Community Manager
    Liamalone wrote: »
    Xbox
    Liamalone
    Ousmane Dembele 84
    01/02/20 between 2pm and 6pm I think

    Cheers Liam.
  • Futfanatic
    15278 posts World Class
    RoosGianni wrote: »
    PS4
    PSN: RoosGianni__
    POTM Ben Yedder
    February 2nd in the afternoon

    Posting it here because I don’t see him in my quicksell recovery.

    Why did you discard POTM ben yedder @RoosGianni ?
  • Hello i had a probleme with my console and all the players ar quick sold , it was a bug can you please check ,i recover only 5 but i still need my all team

    Ps4
    Psn: geo444xxl
    Guardiola , Kante ,auba , gomez 85 ,adama 85
    February 2

    Thx
  • Stone_cold_tea93
    3647 posts National Call-Up
    Futfanatic wrote: »
    RoosGianni wrote: »
    PS4
    PSN: RoosGianni__
    POTM Ben Yedder
    February 2nd in the afternoon

    Posting it here because I don’t see him in my quicksell recovery.

    Why did you discard POTM ben yedder @RoosGianni ?

    I would imagine for the same reason I discarded Garrincha. I did it to shock my mate who didnt know about the feature.

    Now I can only laugh at my situation.
  • Futfanatic
    15278 posts World Class
    Futfanatic wrote: »
    RoosGianni wrote: »
    PS4
    PSN: RoosGianni__
    POTM Ben Yedder
    February 2nd in the afternoon

    Posting it here because I don’t see him in my quicksell recovery.

    Why did you discard POTM ben yedder @RoosGianni ?

    I would imagine for the same reason I discarded Garrincha. I did it to shock my mate who didnt know about the feature.

    Now I can only laugh at my situation.

    oooof
  • RoosGianni
    4210 posts National Call-Up
    Futfanatic wrote: »
    RoosGianni wrote: »
    PS4
    PSN: RoosGianni__
    POTM Ben Yedder
    February 2nd in the afternoon

    Posting it here because I don’t see him in my quicksell recovery.

    Why did you discard POTM ben yedder @RoosGianni ?

    I’ll sound like a moron, but I thought I was applying a contract by using the quick feature, but I wasn’t paying attention and it was on the quicksell symbol instead.

    Don’t laugh :lol:
  • Stone_cold_tea93
    3647 posts National Call-Up
    Futfanatic wrote: »
    Futfanatic wrote: »
    RoosGianni wrote: »
    PS4
    PSN: RoosGianni__
    POTM Ben Yedder
    February 2nd in the afternoon

    Posting it here because I don’t see him in my quicksell recovery.

    Why did you discard POTM ben yedder @RoosGianni ?

    I would imagine for the same reason I discarded Garrincha. I did it to shock my mate who didnt know about the feature.

    Now I can only laugh at my situation.

    oooof

    Itll be okay. I only got him Saturday after a big pull and managed to get my 14 before WL closed. Fingers crossed he back before Friday.

    I deserve it for my stupidity 😂
  • Futfanatic
    15278 posts World Class
    RoosGianni wrote: »
    Futfanatic wrote: »
    RoosGianni wrote: »
    PS4
    PSN: RoosGianni__
    POTM Ben Yedder
    February 2nd in the afternoon

    Posting it here because I don’t see him in my quicksell recovery.

    Why did you discard POTM ben yedder @RoosGianni ?

    I’ll sound like a moron, but I thought I was applying a contract by using the quick feature, but I wasn’t paying attention and it was on the quicksell symbol instead.

    Don’t laugh :lol:

    Wow @RoosGianni well you're lucky there is a quick sell recovery function now! I'm sure they'll fix it.
  • Futfanatic
    15278 posts World Class
    Futfanatic wrote: »
    Futfanatic wrote: »
    RoosGianni wrote: »
    PS4
    PSN: RoosGianni__
    POTM Ben Yedder
    February 2nd in the afternoon

    Posting it here because I don’t see him in my quicksell recovery.

    Why did you discard POTM ben yedder @RoosGianni ?

    I would imagine for the same reason I discarded Garrincha. I did it to shock my mate who didnt know about the feature.

    Now I can only laugh at my situation.

    oooof

    Itll be okay. I only got him Saturday after a big pull and managed to get my 14 before WL closed. Fingers crossed he back before Friday.

    I deserve it for my stupidity 😂

    I wouldn't have done that in a million years. 😂
  • Stone_cold_tea93
    3647 posts National Call-Up
    Futfanatic wrote: »
    Futfanatic wrote: »
    Futfanatic wrote: »
    RoosGianni wrote: »
    PS4
    PSN: RoosGianni__
    POTM Ben Yedder
    February 2nd in the afternoon

    Posting it here because I don’t see him in my quicksell recovery.

    Why did you discard POTM ben yedder @RoosGianni ?

    I would imagine for the same reason I discarded Garrincha. I did it to shock my mate who didnt know about the feature.

    Now I can only laugh at my situation.

    oooof

    Itll be okay. I only got him Saturday after a big pull and managed to get my 14 before WL closed. Fingers crossed he back before Friday.

    I deserve it for my stupidity 😂

    I wouldn't have done that in a million years. 😂

    I'd already used to recover 4 items so thought I would be safe 🤪

    I wouldn't trust myself in front of a big red button after this 😂
  • Futfanatic
    15278 posts World Class
    Futfanatic wrote: »
    Futfanatic wrote: »
    Futfanatic wrote: »
    RoosGianni wrote: »
    PS4
    PSN: RoosGianni__
    POTM Ben Yedder
    February 2nd in the afternoon

    Posting it here because I don’t see him in my quicksell recovery.

    Why did you discard POTM ben yedder @RoosGianni ?

    I would imagine for the same reason I discarded Garrincha. I did it to shock my mate who didnt know about the feature.

    Now I can only laugh at my situation.

    oooof

    Itll be okay. I only got him Saturday after a big pull and managed to get my 14 before WL closed. Fingers crossed he back before Friday.

    I deserve it for my stupidity 😂

    I wouldn't have done that in a million years. 😂

    I'd already used to recover 4 items so thought I would be safe 🤪

    I wouldn't trust myself in front of a big red button after this 😂

    hahahaahha RIP world😂
  • Xbox
    Declan3110
    UCL gomez (85),TOTY kante,Base pele,Flashback bernardo silva, middle van der sar
    Gomez was on 2nd of febuary rest were january 22 i think
  • Henstock
    2766 posts Fans' Favourite
    Deccerz wrote: »
    Xbox
    Declan3110
    UCL gomez (85),TOTY kante,Base pele,Flashback bernardo silva, middle van der sar
    Gomez was on 2nd of febuary rest were january 22 i think

    Correct me if I'm wrong.

    Jan 22 is too long ago, the feature only works for 7 days I believe?
  • EA_Roger
    1411 posts EA Community Manager
    Geo444xxl wrote: »
    Hello i had a probleme with my console and all the players ar quick sold , it was a bug can you please check ,i recover only 5 but i still need my all team

    Ps4
    Psn: geo444xxl
    Guardiola , Kante ,auba , gomez 85 ,adama 85
    February 2

    Thx

    Thanks @geo444xxxl do you have an approximate time for when you discarded these?
  • EA_Roger
    1411 posts EA Community Manager
    edited February 4
    Henstock wrote: »
    Deccerz wrote: »
    Xbox
    Declan3110
    UCL gomez (85),TOTY kante,Base pele,Flashback bernardo silva, middle van der sar
    Gomez was on 2nd of febuary rest were january 22 i think

    Correct me if I'm wrong.

    Jan 22 is too long ago, the feature only works for 7 days I believe?

    @Deccerz He is right unfortunately, the feature only went live around the 30th of January: https://fifaforums.easports.com/en/discussion/533091/fifa-20-companion-update-30th-of-january#latest
  • sulley88
    660 posts An Exciting Prospect
    XBOX ONE
    GAMERTAG. zvzsulleyzvz
    Sergio aguero and Lucas biglia
    Monday 3rd feb between 5 - 6am
  • PS4
    Mrporkpye
    POTM Suarez
    Sunday 2nd morning
  • EA_Roger
    1411 posts EA Community Manager
    Thanks @Porky73 & @sulley88
  • iam_kemi
    1 posts Ball Boy
    edited February 5
    hi sorry i quick sold zindane (91) as a prank and i am unable to recover,
    Cosole ps4
    play station id: i_amkemi
    time febuary 4 at about 00:12
    ea fifa id lets1see1u1try

    [Removed email for your own safety]
    Post edited by EA_Roger on
  • EA_Roger wrote: »
    Geo444xxl wrote: »
    Hello i had a probleme with my console and all the players ar quick sold , it was a bug can you please check ,i recover only 5 but i still need my all team

    Ps4
    Psn: geo444xxl
    Guardiola , Kante ,auba , gomez 85 ,adama 85
    February 2

    Thx

    Thanks @geo444xxxl do you have an approximate time for when you discarded these?


    Yes around 1-2 am i open a case to EA and i still waiting
  • JaySnake
    780 posts Semi-Pro
    Your console PS4
    PSN ID Jay_Dutch_Lion
    The item you want to recover 84 Fekir (some others missing too, but don't remember their name. Every discard from 3rd Feb is missing)
    An approximate time of the discard (Date & Time in GMT) 3 Feb, around 3-6 pm gmt
  • XBOX ONE
    GAMERTAG. noelwesterberg
    Kante
    Monday 3rd feb at 10am
  • Zambo9
    5903 posts Big Money Move
    PS4
    JZambo9
    Bonucci 86
    Saturday I think
  • Xbox
    Bogustommy
    Keylor Navas 87
    Friday 31 jan about 6.15 pm
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