App help login

Alford1995
3741 posts National Call-Up
edited January 2020
656-AA4-C3-0-EFA-4-CA3-A7-B8-A07075-DC4-DB4.png

Has anyone ever had this issue with the web app & companion? If you did how did you solve it?

Been on ea chat 2x now & there useless so wondering if anyone on here had this experience?

Comments

  • EA_Roger
    1760 posts EA Community Manager
    Sorry to hear you are having issues with the apps. If you have tried several networks and you can log in on your console (I'm assuming these are the main steps our support have asked you), there isn't much more we can do on this. It essentially means that the issue isn't tied to your internet and isn't tied to your EA account.

    As for it being linked to the app itself, I can log in and I can't see any other people running into issues on it. If that were the case we'd see threads like this one:

    https://fifaforums.easports.com/en/discussion/524499/companion-app-malware#latest
  • Alford1995
    3741 posts National Call-Up
    EA_Roger wrote: »
    Sorry to hear you are having issues with the apps. If you have tried several networks and you can log in on your console (I'm assuming these are the main steps our support have asked you), there isn't much more we can do on this. It essentially means that the issue isn't tied to your internet and isn't tied to your EA account.

    As for it being linked to the app itself, I can log in and I can't see any other people running into issues on it. If that were the case we'd see threads like this one:

    https://fifaforums.easports.com/en/discussion/524499/companion-app-malware#latest

    Still doesnt work & no help from ea chat either?
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