Appareance

I have been in the chat with ea help about this issue and they told me to post it here since the developers read it here and they simply did not know how to help.
I opened volta for the first time and got to the character customization screen, i typed my name and then accidentely clicked continue.
Now my appareance is in default and there is no way to change it nor is there a way to delete this character and make a new one.
Looking for any form of help
Thankyou

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