EA admit to giving bad rewards on purpose

Superboff
235 posts An Exciting Prospect
edited June 19
Here’s a copy of a transcript I have just had with ea help line.
Thank you for chatting with us via the EA Help Center.

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If you have any other questions, we recommend taking a look through our Help Center located at help.ea.com. The Help Center is where you can find all of our help articles, which provide answers to a wide range of issues for all EA products. You can also check out AnswerHQ by visiting answers.ea.com, where you’ll be able to get helpful advice and answers from our resident experts in the community.

EA Worldwide Customer Experience

Note: This email address isn’t monitored or capable of receiving replies

General Info
Chat start time June 18, 2019 3:42:17 PM EST
Chat end time June 18, 2019 3:58:03 PM EST
Duration (actual chatting time) 00:15:45
Operator Daphne

Chat Transcript
info: Your approximate wait time is 0 minute.
info: Thank you for contacting us. Daphne will help you soon.
Daphne: Thank you for contacting EA HELP, my name is D, may I start with your first name please?
you: Neil
Daphne: Hello Neil, nice to meet you!
Daphne: I can see you have contacted us regarding your FIFA 19.
Could you please elaborate the issue so that I can help you further?
you: Gone in to a rival game and I have a guest player on my side. Which I have not asked for
Daphne: That must be inconvenient, no worries, let me check and see what we can do to help.
you: How can this happen
Daphne: Could you please brief me the exactly issue once more?
you: i went in to a rival game. And there was a guest player on my team. Which there shouldn’t of been
Daphne: I may have to ask few questions in order to locate your account and to help you further in checking into the issue. Is that alright?
you: That’s fine
Daphne: Could you help me with your PSN ID?
you: Superboff
Daphne: Thank you.
Daphne: Do you remember that player name?
you: No because I didn’t go into the game.
Daphne: When did this happened?
you: I sent u a picture of the screen
Daphne: Let me check!~!
you: About 10 mins ago.
Daphne: I will do one thing I will forward your issue to my team so it can be looked into.
you: So u don’t no why it happened
Daphne: It happens randomly, there is very rare chance to happen like this.
you: If they no about it why haven’t they fixed the problem
Daphne: But even if it happens, opposition gets punished due to this.
Daphne: Like player gets bad rewards etc.
Daphne: So we have all the process in place for punishing such players.
you: if u can punish them surly u can stop it
Daphne: We are working on it but it is not that easy as we cannot stop players from quitting, they can control there part of game.
you: Ok thank you
info: Your chat transcript will be sent to at the end of your chat session.
Daphne: You are welcome!!
Post edited by EA_Andy on

Comments

  • VladimirSochi
    592 posts An Exciting Prospect
    I really hate EA lately for a dozen reasons but I gotta be honest here. I really just don’t think Daphne or anyone else in the chat help know wtf they are talking about... like ever lol
  • parky83
    438 posts Sunday League Hero
    dont get it! and i think the bad rewards they mean is coins for playing and maybe rivals points!
  • JamesH
    454 posts An Exciting Prospect
    Lol thier talking about dnf dude
  • Royboy
    740 posts Semi-Pro
    parky83 wrote: »
    dont get it! and i think the bad rewards they mean is coins for playing and maybe rivals points!

  • BorussenBernie09
    1462 posts Professional
    It's all in our Heads mate
  • E_clipZe
    863 posts Semi-Pro
    Not wanna say you are dumb but in this case you are being dumb, the other team had a guest player :D
  • E_clipZe
    863 posts Semi-Pro
    It's a glitch where the guest player showes on the wrong side
  • E_clipZe
    863 posts Semi-Pro
    I know cause I frequently play with guest players and this sometimes happens. Also, daphne didn't have a clue what you were talking about :D
  • Idek
    10233 posts Has That Special Something
    the help chat have no idea what they're talking about
  • PelzyWelzy
    9451 posts League Winner
    Better off talking to the weighted Squirrel doorstop I have about Fifa than EA Chat.

    It legit knows more.

    Can’t take a single word they say seriously.
  • BorussenBernie09
    1462 posts Professional
    So why does the Chat Agent not admit that he/she simply doesn't have a clue?
  • MUFC_420
    1873 posts Play-Off Hero
    Idek wrote: »
    the help chat have no idea what they're talking about

    Neither do the people on the other end of the phones 😂
  • madwullie
    4339 posts National Call-Up
    My advice is don't try this one in court.
  • Kouli06
    1628 posts Play-Off Hero
    I love how this glitch has been around for ages.
    Even in previous FIFA’s.
    It happened to me on 18 a few times where there was a guest on my team and I didn’t notice in the menus and when it came to the game they just kept trying to score own goals so I’d lose.
    Honestly don’t know who this “hack” still exists
  • bberger
    5164 posts Big Money Move
    Erm.. aren't people seeing the real issue here?

    The "guest on opponent's team" is back. Last seen from FUT 10-12.

    Good job EA. Kudos.
  • Dudemaster_c1
    362 posts Sunday League Hero
    edited June 18
    “Daphne: Could you help me with your PSN ID?
    you: Superboff
    Daphne: thank you”

    Dunno why but that cracked me up
  • Kouli06
    1628 posts Play-Off Hero
    bberger wrote: »
    Erm.. aren't people seeing the real issue here?

    The "guest on opponent's team" is back. Last seen from FUT 10-12.

    Good job EA. Kudos.

    It’s been in every FUT.
  • guinho
    357 posts Sunday League Hero
    Bro when i have a op saying me that i have a market ban because i sold a Cancelo TOTS for 190 coins its everything said.. they dont know what they are doing/saying.. lot of incompetence..
  • guinho wrote: »
    Bro when i have a op saying me that i have a market ban because i sold a Cancelo TOTS for 190 coins its everything said.. they dont know what they are doing/saying.. lot of incompetence..

    :joy: 190 coins ?
  • EA_Andy
    3258 posts EA Community Manager
    Just to put this to bed:

    If you think you've found a glitch or exploit please message me the details via DM.

    In terms of rewards we don't alter them for specific people. Everyone has the same pack probabilities.

    There are penalties in terms of coins for quitting matches - but again, it's the same for everyone and as long as you finish matches normally you shouldn't be affected.
This discussion has been closed.