Here’s a copy of a transcript I have just had with ea help line.
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EA Worldwide Customer Experience
Note: This email address isn’t monitored or capable of receiving replies
Chat start time June 18, 2019 3:42:17 PM EST
Chat end time June 18, 2019 3:58:03 PM EST
Duration (actual chatting time) 00:15:45
info: Your approximate wait time is 0 minute.
info: Thank you for contacting us. Daphne will help you soon.
Daphne: Thank you for contacting EA HELP, my name is D, may I start with your first name please?
Daphne: Hello Neil, nice to meet you!
Daphne: I can see you have contacted us regarding your FIFA 19.
Could you please elaborate the issue so that I can help you further?
you: Gone in to a rival game and I have a guest player on my side. Which I have not asked for
Daphne: That must be inconvenient, no worries, let me check and see what we can do to help.
you: How can this happen
Daphne: Could you please brief me the exactly issue once more?
you: i went in to a rival game. And there was a guest player on my team. Which there shouldn’t of been
Daphne: I may have to ask few questions in order to locate your account and to help you further in checking into the issue. Is that alright?
you: That’s fine
Daphne: Could you help me with your PSN ID?
Daphne: Thank you.
Daphne: Do you remember that player name?
you: No because I didn’t go into the game.
Daphne: When did this happened?
you: I sent u a picture of the screen
Daphne: Let me check!~!
you: About 10 mins ago.
Daphne: I will do one thing I will forward your issue to my team so it can be looked into.
you: So u don’t no why it happened
Daphne: It happens randomly, there is very rare chance to happen like this.
you: If they no about it why haven’t they fixed the problem
Daphne: But even if it happens, opposition gets punished due to this.
Daphne: Like player gets bad rewards etc.
Daphne: So we have all the process in place for punishing such players.
you: if u can punish them surly u can stop it
Daphne: We are working on it but it is not that easy as we cannot stop players from quitting, they can control there part of game.
you: Ok thank you
info: Your chat transcript will be sent to at the end of your chat session.
Daphne: You are welcome!!
Post edited by EA_Andy on
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