This slow, delayed, sluggish game play, players not switching, not responding etc can not continue.
Year after year always the same problem. Its the biggest problem in Fifa beyond anything game play related
EA are penny pinching and not allocating enough resources to fix this issue.
This is problem effects a vast majority of players and needs to be addressed. As for these customers we simply can not use this product online even remotely close to as intended.
The community here should now start to create a big noise about this and continue to beat this drum until the issue is permanently fixed.
Ea are responsible for the online features of this product, these are currently faulty, in no other industry would customers have acceptance for a faulty product and we shouldn't either!
The Consumer Rights Act 2015
says goods must be:
Fit for purpose.
If a digital good is considered faulty, the Act gives consumers the right to repair or replacement, and the retailer must do this "within a reasonable time".
i am not asking for a refund, however a "reasonable time" frame to fix this issue has now clearly passed its been years and years, based on the Law in the United Kingdom and many other regions too, i think its clear that we would be untitled to a free copy of fifa 20 (for those that still want it, rather than a refund) and if the issue is not fixed in fifa 20 then a free copy for fifa 21 and this cycle should continue until the online game play meets the requirements you state that the product would deliver.
Fifa 19 online features have not been fit for purpose for a vast vast majority of the game cycle