Just had a nice chat with EA. I posted on here a bit ago about a missing SBC Alonso card that I had. Went to EA chat, and bottom line is that they said there is no record of him being on my team in their servers. ever.
I used him for 300-400+ games, and he was crucial for chemistry. I have screenshots of him on my team, as well as a partial picture of the “spain” sbc I submitted to get him.
I talked to 2 advisors as well as a supervisor, and they were as unhelpful as could be.
What do I do now??