Went on their chat today to try solve the issue I’ve been having as to when I play FUT the opponents team loads and then game crashes and I get the loss. Means not only my overall record is now awful but my player records too. Then there’s the fact I had it happen 11 time during champs, I went 14-15 in the end but really was 14-4.
Tried clearing cache, deleting saved data, hard resetting Xbox, redownloading the game, went on a mates console, used wired connection, tried wireless connection.
Went on chat at the lovely [removed] got me to run some speed test on my internet (I do have awful connection) and the told me it ain’t their fault and ended the chat despite me saying I’d tried at 3 other households. (One having about 70 down and 30 up, ping sits at around 8 for him most days apparently so the connection definitely wasn’t the problem)
What do I do now? Anywhere I can go ask about a refund cause this is trash? Sad cause I acc like the game
Let's not share support agent names, please. - EA_Cian