Just a standard EA Chat are useless and I need help thread

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LFC Simon 98
15230 posts World Class
edited October 2018
Went on their chat today to try solve the issue I’ve been having as to when I play FUT the opponents team loads and then game crashes and I get the loss. Means not only my overall record is now awful but my player records too. Then there’s the fact I had it happen 11 time during champs, I went 14-15 in the end but really was 14-4.

Tried clearing cache, deleting saved data, hard resetting Xbox, redownloading the game, went on a mates console, used wired connection, tried wireless connection.

Went on chat at the lovely [removed] got me to run some speed test on my internet (I do have awful connection) and the told me it ain’t their fault and ended the chat despite me saying I’d tried at 3 other households. (One having about 70 down and 30 up, ping sits at around 8 for him most days apparently so the connection definitely wasn’t the problem)

What do I do now? Anywhere I can go ask about a refund cause this is trash? Sad cause I acc like the game

Let's not share support agent names, please. - EA_Cian
Post edited by EA_Cian on

Comments

  • LFC Simon 98
    15230 posts World Class
    Should have said. Boots me out of the game completely
  • McNasty
    90 posts Park Captain
    On Xbox? How's your online rep?
  • SupaNoodle1990
    25157 posts Player of the Year
    McNasty wrote: »
    On Xbox? How's your online rep?

    Probably terrible :naughty:
  • LFC Simon 98
    15230 posts World Class
    McNasty wrote: »
    On Xbox? How's your online rep?

    Fine. Like I’ll get into the game, get to the team loading screen. Then get booted out and have to restart Fifa
    McNasty wrote: »
    On Xbox? How's your online rep?

    Probably terrible :naughty:

    Shut it you
  • LFC Simon 98
    15230 posts World Class
    This is the stupidest thing ever

    Built a new team. Have 6 games on my records. But haven’t even played a minute yet ffs.

    Plz help and idiot like me
  • LFC Simon 98
    15230 posts World Class
    All the online ‘help’ is useless ffs

    My record is taking a battering :D :D
  • Diggy
    12519 posts Has That Special Something
    What’s your NAT type?

    If it’s strict try & change to medium
  • Tof33z
    4304 posts National Call-Up
    All the online ‘help’ is useless ffs

    My record is taking a battering :D :D

    mate go into manage game and delete cache/game data

    most likely your local cache is messed up

    it is safe you don't lose anything
  • LFC Simon 98
    15230 posts World Class
    Diggy wrote: »
    What’s your NAT type?

    If it’s strict try & change to medium

    It’s open and multiplayer connection is fine. Cheers tho
    Tof33z wrote: »
    All the online ‘help’ is useless ffs

    My record is taking a battering :D :D

    mate go into manage game and delete cache/game data

    most likely your local cache is messed up

    it is safe you don't lose anything

    This could be a shout. Gonna try
  • LFC Simon 98
    15230 posts World Class
    I delete the bit called ‘saved data’

    Right?
  • Tof33z
    4304 posts National Call-Up
    yes and think there's a separate one for cache but might be wrong, not on console now
  • LFC Simon 98
    15230 posts World Class
    Tof33z wrote: »
    yes and think there's a separate one for cache but might be wrong, not on console now

    Aight cheers pal, will let you know if it works
  • Tof33z
    4304 posts National Call-Up
    good luck
  • LFC Simon 98
    15230 posts World Class
    Hmm. Sadly didn’t work :(

    0-8 today. Going well lmao
  • LFC Simon 98
    15230 posts World Class
    Just to put it out there I can play clubs and offline modes fine. Dunno about online seasons cause I ain’t tried yet
  • Tof33z
    4304 posts National Call-Up
    weird one, beyond the standard console cold reboot and reboot of router not sure what else might help.

    Hope it settles down
  • LFC Simon 98
    15230 posts World Class
    Tof33z wrote: »
    weird one, beyond the standard console cold reboot and reboot of router not sure what else might help.

    Hope it settles down

    Okay I did it again and now it works so I guess I owe you a thanks @Tof33z
  • Tof33z
    4304 posts National Call-Up
    Tof33z wrote: »
    weird one, beyond the standard console cold reboot and reboot of router not sure what else might help.

    Hope it settles down

    Okay I did it again and now it works so I guess I owe you a thanks @Tof33z

    Ah great. Enjoy
  • LFC Simon 98
    15230 posts World Class
    Okay I dunno what’s happening. One of my mates now saying he’s having similar issues. Doesn’t happen all the time but when it does it’s so annoying
  • Shehraj
    5697 posts Big Money Move
    might redownloading the game help?
  • LFC Simon 98
    15230 posts World Class
    Shehraj wrote: »
    might redownloading the game help?

    See that’s the problem. My internet is ridiculously slow download (took literally 5 days to download the game originally)

    I’ll see if I can take it to a mates tomorrow
  • Shehraj
    5697 posts Big Money Move
    Shehraj wrote: »
    might redownloading the game help?

    See that’s the problem. My internet is ridiculously slow download (took literally 5 days to download the game originally)

    I’ll see if I can take it to a mates tomorrow

    damn thats terrible, how do you manage to play online then?
  • LFC Simon 98
    15230 posts World Class
    Shehraj wrote: »
    Shehraj wrote: »
    might redownloading the game help?

    See that’s the problem. My internet is ridiculously slow download (took literally 5 days to download the game originally)

    I’ll see if I can take it to a mates tomorrow

    damn thats terrible, how do you manage to play online then?

    Believe it or not online play is fine. Play forumers all the time and it’s usually grand. I’ve no idea how internet actually works
  • LFC Simon 98
    15230 posts World Class
    UPDATE/BUMP/PLEASE HELP
  • JuanTap
    126 posts Has Potential To Be Special
    If you post on the forum your issue gets magically resolved...
  • Navraat
    2687 posts Fans' Favourite
    when will ppl ever learn, ea chat is a 3rd party service
  • LFC Simon 98
    15230 posts World Class
    Navraat wrote: »
    when will ppl ever learn, ea chat is a 3rd party service

    I know, I’m the first person to usually say hat on these threads but what else was I gonna do
  • LFC Simon 98
    15230 posts World Class
    @EA_Andy any chance you could shed light on if this is a common issue or not?

    Only started since the patch
  • DaftPunk
    984 posts Semi-Pro
    If you have tried on mates xbox and still have the problem it shouldn't really be a cache issue, have you tried creating a new account just to test?
  • Cadey 5
    9518 posts Has That Special Something
    Maybe it did’t install correctly? Sounds like it can’t load your data or something along those lines, I’d completely uninstall FIFA.
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