Download doesn't start

Hey guys. I preordered ultimate Edition and when I click to download the game in my library, it just doesnt start to download and I get kicked back to the previous menu. What do I have to do to solve this?
Tried to go from store first, nothing
Tried to buy another Version or the same again but but it just says: you already have Fifa 19
There is also enough space on my harddrive

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