A huge problem in my team #Pro Clubs

My friends and I can’t gain the points of the winning after the game . We have been facing the problem for a week now . We tried to contact EA help so many times but that didn’t work. At the end they gave us steps to do one of them is Rebuilding Database and we did it all but that didn’t work either. Our team is X Mafia Gangs X the World Ranking 1 and now we has relegated from division 1 to 3 because only the losses are countable so when we when we get nothing. That’s really influencing us very bad . We have suffered enough
I hope a vere quick answer because we may fall to WR2.
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