Fifa 18 Account GONE - Help Please

1
THJ71
747 posts Semi-Pro
edited June 2018
My lad who has Fifa 18 on his XBOX has been reset to basically zero (0)

Any ideas how he can recover his account?

Cheers
Post edited by THJ71 on

Comments

  • RadioShaq
    15984 posts Moderator
    Contact support.
  • Cheetah Thumbs
    4408 posts National Call-Up
    Start over
  • Ulook92
    19461 posts World Class
    Basically?
  • THJ71
    747 posts Semi-Pro
    RadioShaq wrote: »
    Contact support.

    Where and how as they apparently just send you here

    Not like he has loads of coins and players but that is not the point.

    Good job it isn't my account on the PS4
  • Hippyboy6
    17199 posts World Class
    2 possibles, if there is a token amount of coins left, could be hacked if it's exactly 0 it sounds like a coin wipe for buying.

    How much was in his club? Are players still in there?
  • RadioShaq
    15984 posts Moderator
    Although they do send people here by mistake they do help people too. They would be the ones to look into the account to see what happened.
  • DaveSaves
    20137 posts Club Captain
    He’s done something, so they’ve reset him.

    You won’t get his coins/players back.
  • THJ71
    747 posts Semi-Pro
    Nothing in his club at all. Coins at 0

    No debit cards linked to his account at all to do anything.

    Again we are talking his coins standing at around 40,000 nothing sparkling squad wise (no upgrades or tots etc)
  • THJ71
    747 posts Semi-Pro
    edited June 2018
    DaveSaves wrote: »
    He’s done something, so they’ve reset him.

    You won’t get his coins/players back.

    Come on then.

    So what could he have done with no access to any debit card?

    Remember.It is not me on PS4 it is my lad on XBOX
  • Ulook92
    19461 posts World Class
    THJ71 wrote: »
    DaveSaves wrote: »
    He’s done something, so they’ve reset him.

    You won’t get his coins/players back.

    Come on then.

    So what could he have done with no access to any debit card?

    Remember.It is not me on PS4 it is my lad on XBOX

    How old is he? Have you asked him if he has done anything dodgey?
  • THJ71
    747 posts Semi-Pro
    RadioShaq wrote: »
    Although they do send people here by mistake they do help people too. They would be the ones to look into the account to see what happened.

    Can you give me a link please

    Thanks
  • THJ71
    747 posts Semi-Pro
    edited June 2018
    Ulook92 wrote: »
    THJ71 wrote: »
    DaveSaves wrote: »
    He’s done something, so they’ve reset him.

    You won’t get his coins/players back.

    Come on then.

    So what could he have done with no access to any debit card?

    Remember.It is not me on PS4 it is my lad on XBOX

    How old is he? Have you asked him if he has done anything dodgey?

    He has not been on Fifa for around a week. But what can he do without any card details if that is what you are referring to...apologies if not..

    He is 13
  • RadioShaq
    15984 posts Moderator
    I would call them as it seems you have a better chance of getting help. I don’t have the number and not sure if it’s region specific. You can contact help at ea help too.
  • YOLOT0URE
    7898 posts League Winner
    Bought coins from a friend at school? Sold coins to someone? Not mega hard to work out. I’m sure you’ll say ‘no he’s done nothing wrong’ but he’s done something, just not told you
  • THJ71
    747 posts Semi-Pro
    edited June 2018
    YOLOT0URE wrote: »
    Bought coins from a friend at school? Sold coins to someone? Not mega hard to work out. I’m sure you’ll say ‘no he’s done nothing wrong’ but he’s done something, just not told you

    Does not look like it. I always look at his account on the web app to do any objectives that do not need involve playing a game
  • Ulook92
    19461 posts World Class
    THJ71 wrote: »
    Ulook92 wrote: »
    THJ71 wrote: »
    DaveSaves wrote: »
    He’s done something, so they’ve reset him.

    You won’t get his coins/players back.

    Come on then.

    So what could he have done with no access to any debit card?

    Remember.It is not me on PS4 it is my lad on XBOX

    How old is he? Have you asked him if he has done anything dodgey?

    He has not been on Fifa for around a week. But what can he do without any card details if that is what you are referring to...apologies if not..

    He is 13

    Does he trade? If he does, how does he trade?

    If he doesnt have a bank account and he has been coin wiped, the only things i can think of are he has been coin wiped for trading(which is very unlikely), he has bought coins from someone he knows with cash in hand kinda thing or he has been hacked and had his club emptied. If he has been hacked chances are he has gave his account details to someone. Like if he saw something on the internet offwring free packs/coins and he has logged into a fishy site or something.
  • THJ71
    747 posts Semi-Pro
    He would not where to start with trading lol

    I have questioned the account or any other details being passed on but he says he has not
  • Ulook92
    19461 posts World Class
    Does he play fifa with friends? Does he get his own money?
  • bronson
    107 posts Has Potential To Be Special
    Has he spent coins on world cup mode thinking they are not linked to his normal fut account?
  • THJ71
    747 posts Semi-Pro
    edited June 2018
    Last 2 posts

    2nd is a no

    1st post yes he does play with his mates and no, no funds available to him
  • Azof
    17895 posts World Class
    Check the email account associated with his account
  • Ulook92
    19461 posts World Class
    Are his coins on dead Zero? If so he has definitely been coin wiped an dbeen up to no good. Dont think it would be possible to remove every single coin unless they were on XXX, 000.
  • THJ71
    747 posts Semi-Pro
    I have been on the email which is one of my main email accounts for Microsoft and nothing showing

    I am very up on the internet for what it is worth
  • Azof
    17895 posts World Class
    Also is his record been reset to 0 games played and does he just have starter players?
  • YOLOT0URE
    7898 posts League Winner
    If they haven’t emailed you then I don’t think it’s a coin wipe and he’s used them somewhere lol probably wc
  • THJ71
    747 posts Semi-Pro
    Azof wrote: »
    Also is his record been reset to 0 games played and does he just have starter players?

    Yes that is it

    Basically out the box with starter packs
  • Azof
    17895 posts World Class
    THJ71 wrote: »
    Azof wrote: »
    Also is his record been reset to 0 games played and does he just have starter players?

    Yes that is it

    Basically out the box with starter packs

    Then he has deleted his club. They dont wipe accounts fully only coins, only way to end up fresh is to delete your club
  • THJ71
    747 posts Semi-Pro
    He is adamant he has not deleted anything

    How do you delete your club?
  • Cheesyballs1970
    821 posts Semi-Pro
    edited June 2018
    Has his account been hacked?
    Did you get an email from EA saying he violated the TOS or did he accidently in settings wipe his club (which is possible!)
  • THJ71
    747 posts Semi-Pro
    Not had any emails or anything

    As before, he says he has not deleted anything or would not how to...as mentioned, how do you delete your club anyways?
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