Is EA answering to bugs reports or not?

DarkMac
135 posts Has Potential To Be Special
EA .. how about answering to the bugs reported by users?
No or Yes, I dont care... but at least the respect about their customers should be proven by answering.

I have reported a bug weeks ago with everything needed. Now the same user cheats in the same way and the game is becoming so annoying to play.
He pause the game and the pause is like forever ... they i have no other option just to quit the game and of course I loose by 3-0. The user has like 85% of the game won by 3-0.

So, is there a way to have feedback not only for what EA cares about?
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