Can you claim a draft token for excessive lag?

2017 posts Fans' Favourite
Just played one of the worst games for lag I've ever experienced in 1st round of draft, lost and didn't get a token in the pack.

Is there anyway I can claim one back? I've seen the self service page that mentions disconnects. We didn't disconnect, we just lagged a lot and got paused while the loading wheel went round a few times.

Paid a few quid to play that so a bit disappointed with the matchmaking. Anyone got any experience?


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