Servers error

While opening an envelope the servers fell and I lost their content, there were problems all day with their servers, they kept falling, then I complained to EA and after almost a month sending emails and waiting to tell me they give me an envelope Pro like reward for my loss, when I lost 50 reinforcement skill chips and they give me an envelope that brings 3 players and also bad, two bronze and one gold, when I told them that what they had given me had a much lower value to my loss they told me to go to the forum that they could not do anymore.
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