Someone tried to hack my account

FIFA Legend
739 posts Semi-Pro
edited January 2018
EA support appears to be closed. Looks like they may be trying to hack someone’s else’s account named Royal too. I changed my password, security question and backup codes. Anything else you guys would recommend? I got an email about a disconnected chat session and that’s how I found out.

info Jan 06, 2018 06:44:12 PM
Your approximate wait time is 0 minute.
info Jan 06, 2018 06:44:13 PM
Thank you for contacting us. Amelia (Automated Game Advisor) will help you soon.
Amelia (Automated Game Advisor) Jan 06, 2018 06:44:19 PM
Hi there, and welcome to EA Help! My name is Amelia, I'm EA's Automated Game Advisor. I've been designed and trained to help players like you with answers to some of the questions and problems we get asked about the most. If I can't help, I'll put you through to an EA Advisor. I'm still kind of new at this, so please be patient with me if I don't understand what you need right away.
Amelia (Automated Game Advisor) Jan 06, 2018 06:44:19 PM
What can I help you with today?
Chat

info Jan 07, 2018 12:24:30 PM
Your approximate wait time is 0 minute.
info Jan 07, 2018 12:24:30 PM
Thank you for contacting us. Rosemarie will help you soon.
Rosemarie Jan 07, 2018 12:24:34 PM
Thank you for contacting EA HELP, my name is Rosemarie, may I start with your first name please?
you Jan 07, 2018 12:25:04 PM
my name is william
Rosemarie Jan 07, 2018 12:25:25 PM
Thanks William and nice to meet you. I will be delighted to help you today.
Rosemarie Jan 07, 2018 12:25:30 PM
May I know what happened?
you Jan 07, 2018 12:25:54 PM
i have forgot my email
Rosemarie Jan 07, 2018 12:26:34 PM
Oh, I understand you want to know your email sure thing let me help you get back to your EA account.
Rosemarie Jan 07, 2018 12:26:44 PM
To begin with, may I have your gamer tag id so I can check on your account? Thank you. ^_^
you Jan 07, 2018 12:27:07 PM
[Gamertag removed by EA_Lanna]
Rosemarie Jan 07, 2018 12:28:42 PM
Oh thank you. Let me just locate on your account so I can check on it. Thanks! :)
Rosemarie Jan 07, 2018 12:29:03 PM
Are you sure that is the gamer tag id?
you Jan 07, 2018 12:30:19 PM
[Gamertag removed by EA_Lanna]
you Jan 07, 2018 12:30:26 PM
sorry about that
Rosemarie Jan 07, 2018 12:31:51 PM
Thanks for waiting.
Rosemarie Jan 07, 2018 12:32:12 PM
For the security of the account please answer your security question which is [Security question removed by EA_Lanna]
you Jan 07, 2018 12:33:52 PM
i put the wrong gamertag sorry that is my other account my actual gamertag is (I deleted this for my security?
Rosemarie Jan 07, 2018 12:34:25 PM
Checking on it.
Rosemarie Jan 07, 2018 12:34:46 PM
[Security question removed by EA_Lanna]
Rosemarie Jan 07, 2018 12:36:42 PM
Please make a response. Just to be sure of we are still connected. Thank you
you Jan 07, 2018 12:36:49 PM
hello
Rosemarie Jan 07, 2018 12:37:14 PM
What will be the answer to it?
you Jan 07, 2018 12:37:33 PM
one second please
Rosemarie Jan 07, 2018 12:38:31 PM
Okay thank you.
you Jan 07, 2018 12:38:37 PM
[Security question answer removed by EA_Lanna]
Rosemarie Jan 07, 2018 12:41:21 PM
Thank you.,
Rosemarie Jan 07, 2018 12:42:29 PM
Do you have access into your xbox account?
you Jan 07, 2018 12:42:47 PM
one second
Rosemarie Jan 07, 2018 12:43:28 PM
Okay.
you Jan 07, 2018 12:44:30 PM
no i dont
Rosemarie Jan 07, 2018 12:45:13 PM
Oh, if that's the case
Rosemarie Jan 07, 2018 12:45:29 PM
Please contact Xbox support and retrieve your xbox account
Rosemarie Jan 07, 2018 12:45:36 PM
So that you can get in into your gamer tag id
you Jan 07, 2018 12:45:55 PM
i do have access but not to fifa
you Jan 07, 2018 12:46:14 PM
i can do proof of purchase
Rosemarie Jan 07, 2018 12:47:04 PM
Oh thanks, that would be great, if you have any in game or EA game purchases in your account,we can use that as a proof of purchase. And all we need are screenshots of it. And on how you can properly get it please use a laptop or desktop.https://help.ea.com/en-us/help/account/how-to-provide-proof-of-purchase/
Rosemarie Jan 07, 2018 12:47:06 PM
And here's how you can attach the files.https://help.ea.com/en-us/help/faq/how-to-attach-a-file-to-your-ea-help-ticket
Rosemarie Jan 07, 2018 12:47:30 PM
Please contact us back once everything is attached, And make sure that you will not crop the screenshots
Rosemarie Jan 07, 2018 12:48:48 PM
Is there anything else I can look into for now?
Rosemarie Jan 07, 2018 12:51:44 PM
It looks like you are away from your keyboard right now. We really want to resolve your issue. Please contact us again from help.ea.com/my-cases and resume case 37569576 so we can help you out. Thanks for contacting EA and have a good day.
info Jan 07, 2018 12:51:47 PM
The chat session has ended. Please contact us again if you need further help.
Post edited by EA_Lanna on

Comments

  • Campino
    27368 posts Player of the Year
  • WoundedGoat
    13105 posts Has That Special Something
    Campino wrote: »

    Oh that's better chat security than I got
  • Campino wrote: »

    Oh that's better chat security than I got

    Did they just give all your info away?
  • WoundedGoat
    13105 posts Has That Special Something
    Campino wrote: »

    Oh that's better chat security than I got

    Did they just give all your info away?

    Well they let the guy just reset my account
  • Olleman
    13193 posts Has That Special Something
    I hate people...
  • VICTAAAA
    10849 posts Has That Special Something
    i would say that EA need to step up their staffing training against phishing but they're trained to send people here... i have as much hope for them to train their staff as i have hope for me finding an untapped oil well.
  • To top it off..here’s another from the same person I presume...he gave the wrong answer to the security question too...

    info Jan 07, 2018 01:14:40 PM
    Your approximate wait time is 0 minute.
    info Jan 07, 2018 01:14:49 PM
    Thank you for contacting us. girish will help you soon.
    girish Jan 07, 2018 01:14:53 PM
    Thank you for contacting EA HELP, my name is girish, may I start with your first name please?
    you Jan 07, 2018 01:15:13 PM
    hi
    you Jan 07, 2018 01:15:24 PM
    i forget email
    girish Jan 07, 2018 01:15:48 PM
    I will surely help you.
    you Jan 07, 2018 01:16:31 PM
    my gamertag is (deleted for security)
    girish Jan 07, 2018 01:18:56 PM
    Thank you.
    girish Jan 07, 2018 01:19:16 PM
    Before we proceed, I am asking you, your security question of the EA account . Please provide me the answer .
    you Jan 07, 2018 01:19:22 PM
    no
    girish Jan 07, 2018 01:19:22 PM
    Where did your mother and father meet?
    you Jan 07, 2018 01:20:32 PM
    Brazil
    girish Jan 07, 2018 01:20:47 PM
    Thank you.
    girish Jan 07, 2018 01:23:17 PM
    Do you remember your email?
    you Jan 07, 2018 01:23:35 PM
    no
    girish Jan 07, 2018 01:24:56 PM
    Could you please provide me the proof of purchase of anygame which is in your account?
    you Jan 07, 2018 01:25:52 PM
    okay
    you Jan 07, 2018 01:26:16 PM
    i cant see cases
    girish Jan 07, 2018 01:26:57 PM
    Case: 37583250
    you Jan 07, 2018 01:29:24 PM
    You currently do not have any cases with us.
    you Jan 07, 2018 01:29:30 PM
    put it on my account for me pleas
    girish Jan 07, 2018 01:31:08 PM
    I will not be able to do what you are requesting for.
    you Jan 07, 2018 01:31:16 PM
    1 second
    you Jan 07, 2018 01:31:34 PM
    i have case open with file
    you Jan 07, 2018 01:31:35 PM
    37569576
    girish Jan 07, 2018 01:32:03 PM
    No this is your new case
    girish Jan 07, 2018 01:32:10 PM
    37583250
    you Jan 07, 2018 01:32:12 PM
    i cant add file i cant see
    you Jan 07, 2018 01:32:15 PM
    but check 37569576
    you Jan 07, 2018 01:32:19 PM
    it has it on there
    girish Jan 07, 2018 01:33:13 PM
    Okay.
    girish Jan 07, 2018 01:34:38 PM
    I found nothing in it
    girish Jan 07, 2018 01:35:59 PM
    Please provide me once again.
    you Jan 07, 2018 01:36:08 PM
    okay 1 sec
    you Jan 07, 2018 01:41:02 PM
    #37583017
    you Jan 07, 2018 01:41:06 PM
    fie there
    you Jan 07, 2018 01:42:38 PM
    ?
    girish Jan 07, 2018 01:43:29 PM
    Nope i did not get any proof of purchase.
    you Jan 07, 2018 01:43:53 PM
    there is
    girish Jan 07, 2018 01:44:01 PM
    This is your link just follopw the link =---https://help.ea.com/en-in/help/account/how-to-provide-proof-of-purchase/
    you Jan 07, 2018 01:44:17 PM
    did u see file on case
    you Jan 07, 2018 01:44:19 PM
    #37583017
    girish Jan 07, 2018 01:45:26 PM
    37583250 this is your case number please attch in this case.
    you Jan 07, 2018 01:46:21 PM
    You currently do not have any cases with us.
    you Jan 07, 2018 01:46:27 PM
    are u not listen
    you Jan 07, 2018 01:46:32 PM
    i cant see case on my account
    girish Jan 07, 2018 01:48:03 PM
    I will not be able to help you if do not provide me the proof of purchase.
  • So this guy is still at it. Is EA chat closed for certain regions? I can’t even get the option to chat, but he’s getting it. I’m in the US
  • Update: Managed to chat with someone using my old account. They said I won’t get hacked. We shall see what happens.
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