Bought Wrong Points from CDKeys

1
OoSUPERDANoO
13912 posts Moderator
Anyone ever done this?

Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

I guess if they won't swap them, i will just have to sell online somewhere!

Comments

  • Campino
    26687 posts Player of the Year
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes
  • Hitman_Hatton
    14382 posts Has That Special Something
    Go to their Facebook page for live chat.

    Much better than waiting on an email.
  • YOLOT0URE
    6888 posts Big Money Move
    I'm sure @LouisQW did and had to sell them iirc. Might be wrong
  • OoSUPERDANoO
    13912 posts Moderator
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!
  • WoundedGoat
    13105 posts Has That Special Something
    I'm sure they will sort it, been using them for awhile and they are usually pretty responsive.
  • Campino
    26687 posts Player of the Year
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!

    Just googled EA support and did it though live chat
  • OoSUPERDANoO
    13912 posts Moderator
    Campino wrote: »
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!

    Just googled EA support and did it though live chat

    Oh you did it through EA?

    Even if i bought from a 3rd party site you think they will swap it that way?
  • maXmood
    1983 posts Fans' Favourite
    is it really cheaper to buy from cdkeys than ingame?
  • Campino
    26687 posts Player of the Year
    Campino wrote: »
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!

    Just googled EA support and did it though live chat

    Oh you did it through EA?

    Even if i bought from a 3rd party site you think they will swap it that way?

    Yeah 100% mate

    I bought through a 3rd party as well
  • coatsy
    32197 posts National Team Captain
    Cd keys will refund as long as code not used obviously
  • OoSUPERDANoO
    13912 posts Moderator
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!

    Just googled EA support and did it though live chat

    Oh you did it through EA?

    Even if i bought from a 3rd party site you think they will swap it that way?

    Yeah 100% mate

    I bought through a 3rd party as well

    Saying they won't do it for me :|
  • Campino
    26687 posts Player of the Year
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!

    Just googled EA support and did it though live chat

    Oh you did it through EA?

    Even if i bought from a 3rd party site you think they will swap it that way?

    Yeah 100% mate

    I bought through a 3rd party as well

    Saying they won't do it for me :|

    Why? Reason?

    Mine was no questions asked they just did it
  • OoSUPERDANoO
    13912 posts Moderator
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!

    Just googled EA support and did it though live chat

    Oh you did it through EA?

    Even if i bought from a 3rd party site you think they will swap it that way?

    Yeah 100% mate

    I bought through a 3rd party as well

    Saying they won't do it for me :|

    Why? Reason?

    Mine was no questions asked they just did it

    Basically, i didn't buy the points for me, i bought them for a mate. (likely story i know)

    However, they are saying because i bought them for someone else they won't do it...

    Even though the points are unused, not linked to any account etc.

    Now saying they don't have that option available to them.
  • WoundedGoat
    13105 posts Has That Special Something
    Get your mate to do it
  • Campino
    26687 posts Player of the Year
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!

    Just googled EA support and did it though live chat

    Oh you did it through EA?

    Even if i bought from a 3rd party site you think they will swap it that way?

    Yeah 100% mate

    I bought through a 3rd party as well

    Saying they won't do it for me :|

    Why? Reason?

    Mine was no questions asked they just did it

    Basically, i didn't buy the points for me, i bought them for a mate. (likely story i know)

    However, they are saying because i bought them for someone else they won't do it...

    Even though the points are unused, not linked to any account etc.

    Now saying they don't have that option available to them.

    So you haven’t redeemed them?
  • Hitman_Hatton
    14382 posts Has That Special Something
    Go to their Facebook page for live chat.

    Much better than waiting on an email.

  • Sercs
    18475 posts World Class
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!

    Just googled EA support and did it though live chat

    Oh you did it through EA?

    Even if i bought from a 3rd party site you think they will swap it that way?

    Yeah 100% mate

    I bought through a 3rd party as well

    Saying they won't do it for me :|

    Why? Reason?

    Mine was no questions asked they just did it

    Basically, i didn't buy the points for me, i bought them for a mate. (likely story i know)

    However, they are saying because i bought them for someone else they won't do it...

    Even though the points are unused, not linked to any account etc.

    Now saying they don't have that option available to them.

    close the chat, re-tell your story that they are for you
  • OoSUPERDANoO
    13912 posts Moderator
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!

    Just googled EA support and did it though live chat

    Oh you did it through EA?

    Even if i bought from a 3rd party site you think they will swap it that way?

    Yeah 100% mate

    I bought through a 3rd party as well

    Saying they won't do it for me :|

    Why? Reason?

    Mine was no questions asked they just did it

    Basically, i didn't buy the points for me, i bought them for a mate. (likely story i know)

    However, they are saying because i bought them for someone else they won't do it...

    Even though the points are unused, not linked to any account etc.

    Now saying they don't have that option available to them.

    So you haven’t redeemed them?

    Nope.

    So regardless of who the end user is, they are not linked and i personally purchased them...
  • Campino
    26687 posts Player of the Year
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!

    Just googled EA support and did it though live chat

    Oh you did it through EA?

    Even if i bought from a 3rd party site you think they will swap it that way?

    Yeah 100% mate

    I bought through a 3rd party as well

    Saying they won't do it for me :|

    Why? Reason?

    Mine was no questions asked they just did it

    Basically, i didn't buy the points for me, i bought them for a mate. (likely story i know)

    However, they are saying because i bought them for someone else they won't do it...

    Even though the points are unused, not linked to any account etc.

    Now saying they don't have that option available to them.

    So you haven’t redeemed them?

    Nope.

    So regardless of who the end user is, they are not linked and i personally purchased them...

    I redeemed mine, logged onto 18 to see they were 17’s points

    Went onto live chat and it took around 20 minutes and they were on 18’s again

    You’re being fobbed off for no real reason
  • OoSUPERDANoO
    13912 posts Moderator
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!

    Just googled EA support and did it though live chat

    Oh you did it through EA?

    Even if i bought from a 3rd party site you think they will swap it that way?

    Yeah 100% mate

    I bought through a 3rd party as well

    Saying they won't do it for me :|

    Why? Reason?

    Mine was no questions asked they just did it

    Basically, i didn't buy the points for me, i bought them for a mate. (likely story i know)

    However, they are saying because i bought them for someone else they won't do it...

    Even though the points are unused, not linked to any account etc.

    Now saying they don't have that option available to them.

    So you haven’t redeemed them?

    Nope.

    So regardless of who the end user is, they are not linked and i personally purchased them...

    I redeemed mine, logged onto 18 to see they were 17’s points

    Went onto live chat and it took around 20 minutes and they were on 18’s again

    You’re being fobbed off for no real reason

    Hopefully CDkeys will give a better response!

    Of course it's my fault, but still expected some help!

    Sounds like it woulda been better if i redeemed them :D
  • Campino
    26687 posts Player of the Year
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!

    Just googled EA support and did it though live chat

    Oh you did it through EA?

    Even if i bought from a 3rd party site you think they will swap it that way?

    Yeah 100% mate

    I bought through a 3rd party as well

    Saying they won't do it for me :|

    Why? Reason?

    Mine was no questions asked they just did it

    Basically, i didn't buy the points for me, i bought them for a mate. (likely story i know)

    However, they are saying because i bought them for someone else they won't do it...

    Even though the points are unused, not linked to any account etc.

    Now saying they don't have that option available to them.

    So you haven’t redeemed them?

    Nope.

    So regardless of who the end user is, they are not linked and i personally purchased them...

    I redeemed mine, logged onto 18 to see they were 17’s points

    Went onto live chat and it took around 20 minutes and they were on 18’s again

    You’re being fobbed off for no real reason

    Hopefully CDkeys will give a better response!

    Of course it's my fault, but still expected some help!

    Sounds like it woulda been better if i redeemed them :D

    Just make the point that it was an honest mistake and why would you want to buy 17’s points 1/3 of the way through 18!!

    Poor form that
  • OoSUPERDANoO
    13912 posts Moderator
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!

    Just googled EA support and did it though live chat

    Oh you did it through EA?

    Even if i bought from a 3rd party site you think they will swap it that way?

    Yeah 100% mate

    I bought through a 3rd party as well

    Saying they won't do it for me :|

    Why? Reason?

    Mine was no questions asked they just did it

    Basically, i didn't buy the points for me, i bought them for a mate. (likely story i know)

    However, they are saying because i bought them for someone else they won't do it...

    Even though the points are unused, not linked to any account etc.

    Now saying they don't have that option available to them.

    So you haven’t redeemed them?

    Nope.

    So regardless of who the end user is, they are not linked and i personally purchased them...

    I redeemed mine, logged onto 18 to see they were 17’s points

    Went onto live chat and it took around 20 minutes and they were on 18’s again

    You’re being fobbed off for no real reason

    Hopefully CDkeys will give a better response!

    Of course it's my fault, but still expected some help!

    Sounds like it woulda been better if i redeemed them :D

    Just make the point that it was an honest mistake and why would you want to buy 17’s points 1/3 of the way through 18!!

    Poor form that

    Yeah, it's just the inconsistency from user to user or advisor to advisor that's annoying.

    I'll just stick em on eBay and take the loss. My mate will have to wait for his money :D
  • Campino
    26687 posts Player of the Year
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!

    Just googled EA support and did it though live chat

    Oh you did it through EA?

    Even if i bought from a 3rd party site you think they will swap it that way?

    Yeah 100% mate

    I bought through a 3rd party as well

    Saying they won't do it for me :|

    Why? Reason?

    Mine was no questions asked they just did it

    Basically, i didn't buy the points for me, i bought them for a mate. (likely story i know)

    However, they are saying because i bought them for someone else they won't do it...

    Even though the points are unused, not linked to any account etc.

    Now saying they don't have that option available to them.

    So you haven’t redeemed them?

    Nope.

    So regardless of who the end user is, they are not linked and i personally purchased them...

    I redeemed mine, logged onto 18 to see they were 17’s points

    Went onto live chat and it took around 20 minutes and they were on 18’s again

    You’re being fobbed off for no real reason

    Hopefully CDkeys will give a better response!

    Of course it's my fault, but still expected some help!

    Sounds like it woulda been better if i redeemed them :D

    Just make the point that it was an honest mistake and why would you want to buy 17’s points 1/3 of the way through 18!!

    Poor form that

    Yeah, it's just the inconsistency from user to user or advisor to advisor that's annoying.

    I'll just stick em on eBay and take the loss. My mate will have to wait for his money :D

    It’s a real shame they were so helpful for me and reluctant to help you

    Inconsistency indeed, can’t you speak to Rob?
  • VICTAAAA
    10729 posts Has That Special Something
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!

    Just googled EA support and did it though live chat

    Oh you did it through EA?

    Even if i bought from a 3rd party site you think they will swap it that way?

    Yeah 100% mate

    I bought through a 3rd party as well

    Saying they won't do it for me :|

    Why? Reason?

    Mine was no questions asked they just did it

    Basically, i didn't buy the points for me, i bought them for a mate. (likely story i know)

    However, they are saying because i bought them for someone else they won't do it...

    Even though the points are unused, not linked to any account etc.

    Now saying they don't have that option available to them.

    So you haven’t redeemed them?

    Nope.

    So regardless of who the end user is, they are not linked and i personally purchased them...

    I redeemed mine, logged onto 18 to see they were 17’s points

    Went onto live chat and it took around 20 minutes and they were on 18’s again

    You’re being fobbed off for no real reason

    Hopefully CDkeys will give a better response!

    Of course it's my fault, but still expected some help!

    Sounds like it woulda been better if i redeemed them :D

    Just make the point that it was an honest mistake and why would you want to buy 17’s points 1/3 of the way through 18!!

    Poor form that

    Yeah, it's just the inconsistency from user to user or advisor to advisor that's annoying.

    I'll just stick em on eBay and take the loss. My mate will have to wait for his money :D

    It’s a real shame they were so helpful for me and reluctant to help you

    Inconsistency indeed, can’t you speak to Rob?

    Rob has gone, hasn’t he?
  • OoSUPERDANoO
    13912 posts Moderator
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!

    Just googled EA support and did it though live chat

    Oh you did it through EA?

    Even if i bought from a 3rd party site you think they will swap it that way?

    Yeah 100% mate

    I bought through a 3rd party as well

    Saying they won't do it for me :|

    Why? Reason?

    Mine was no questions asked they just did it

    Basically, i didn't buy the points for me, i bought them for a mate. (likely story i know)

    However, they are saying because i bought them for someone else they won't do it...

    Even though the points are unused, not linked to any account etc.

    Now saying they don't have that option available to them.

    So you haven’t redeemed them?

    Nope.

    So regardless of who the end user is, they are not linked and i personally purchased them...

    I redeemed mine, logged onto 18 to see they were 17’s points

    Went onto live chat and it took around 20 minutes and they were on 18’s again

    You’re being fobbed off for no real reason

    Hopefully CDkeys will give a better response!

    Of course it's my fault, but still expected some help!

    Sounds like it woulda been better if i redeemed them :D

    Just make the point that it was an honest mistake and why would you want to buy 17’s points 1/3 of the way through 18!!

    Poor form that

    Yeah, it's just the inconsistency from user to user or advisor to advisor that's annoying.

    I'll just stick em on eBay and take the loss. My mate will have to wait for his money :D

    It’s a real shame they were so helpful for me and reluctant to help you

    Inconsistency indeed, can’t you speak to Rob?

    I'll have a chat with someone if i can!

  • Campino
    26687 posts Player of the Year
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!

    Just googled EA support and did it though live chat

    Oh you did it through EA?

    Even if i bought from a 3rd party site you think they will swap it that way?

    Yeah 100% mate

    I bought through a 3rd party as well

    Saying they won't do it for me :|

    Why? Reason?

    Mine was no questions asked they just did it

    Basically, i didn't buy the points for me, i bought them for a mate. (likely story i know)

    However, they are saying because i bought them for someone else they won't do it...

    Even though the points are unused, not linked to any account etc.

    Now saying they don't have that option available to them.

    So you haven’t redeemed them?

    Nope.

    So regardless of who the end user is, they are not linked and i personally purchased them...

    I redeemed mine, logged onto 18 to see they were 17’s points

    Went onto live chat and it took around 20 minutes and they were on 18’s again

    You’re being fobbed off for no real reason

    Hopefully CDkeys will give a better response!

    Of course it's my fault, but still expected some help!

    Sounds like it woulda been better if i redeemed them :D

    Just make the point that it was an honest mistake and why would you want to buy 17’s points 1/3 of the way through 18!!

    Poor form that

    Yeah, it's just the inconsistency from user to user or advisor to advisor that's annoying.

    I'll just stick em on eBay and take the loss. My mate will have to wait for his money :D

    It’s a real shame they were so helpful for me and reluctant to help you

    Inconsistency indeed, can’t you speak to Rob?

    I'll have a chat with someone if i can!

    Hope It gets sorted for You pal
  • VICTAAAA
    10729 posts Has That Special Something
    edited December 2017
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!

    Just googled EA support and did it though live chat

    Oh you did it through EA?

    Even if i bought from a 3rd party site you think they will swap it that way?

    Yeah 100% mate

    I bought through a 3rd party as well

    Saying they won't do it for me :|

    Why? Reason?

    Mine was no questions asked they just did it

    Basically, i didn't buy the points for me, i bought them for a mate. (likely story i know)

    However, they are saying because i bought them for someone else they won't do it...

    Even though the points are unused, not linked to any account etc.

    Now saying they don't have that option available to them.

    So you haven’t redeemed them?

    Nope.

    So regardless of who the end user is, they are not linked and i personally purchased them...

    I redeemed mine, logged onto 18 to see they were 17’s points

    Went onto live chat and it took around 20 minutes and they were on 18’s again

    You’re being fobbed off for no real reason

    Hopefully CDkeys will give a better response!

    Of course it's my fault, but still expected some help!

    Sounds like it woulda been better if i redeemed them :D

    Just make the point that it was an honest mistake and why would you want to buy 17’s points 1/3 of the way through 18!!

    Poor form that

    Yeah, it's just the inconsistency from user to user or advisor to advisor that's annoying.

    I'll just stick em on eBay and take the loss. My mate will have to wait for his money :D

    It’s a real shame they were so helpful for me and reluctant to help you

    Inconsistency indeed, can’t you speak to Rob?

    I'll have a chat with someone if i can!

    Sorry for derailing but your sig... is it for us or for the cute little one? :tongue:
  • OoSUPERDANoO
    13912 posts Moderator
    VICTAAAA wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Campino wrote: »
    Anyone ever done this?

    Purchased 4600 points for FIFA 17 by mistake... i emailed them to ask if i could swap them over to FIFA 18 ones but still waiting on a reply. Anyone ever been able to get them swapped before?

    I guess if they won't swap them, i will just have to sell online somewhere!

    Yeah they transferred it for me

    Got someone to call you dan or go on the live chat

    Took about twenty minutes

    Ok great!

    I'll see what other support options they have. I just sent an email for now, couldn't find anything else!

    Just googled EA support and did it though live chat

    Oh you did it through EA?

    Even if i bought from a 3rd party site you think they will swap it that way?

    Yeah 100% mate

    I bought through a 3rd party as well

    Saying they won't do it for me :|

    Why? Reason?

    Mine was no questions asked they just did it

    Basically, i didn't buy the points for me, i bought them for a mate. (likely story i know)

    However, they are saying because i bought them for someone else they won't do it...

    Even though the points are unused, not linked to any account etc.

    Now saying they don't have that option available to them.

    So you haven’t redeemed them?

    Nope.

    So regardless of who the end user is, they are not linked and i personally purchased them...

    I redeemed mine, logged onto 18 to see they were 17’s points

    Went onto live chat and it took around 20 minutes and they were on 18’s again

    You’re being fobbed off for no real reason

    Hopefully CDkeys will give a better response!

    Of course it's my fault, but still expected some help!

    Sounds like it woulda been better if i redeemed them :D

    Just make the point that it was an honest mistake and why would you want to buy 17’s points 1/3 of the way through 18!!

    Poor form that

    Yeah, it's just the inconsistency from user to user or advisor to advisor that's annoying.

    I'll just stick em on eBay and take the loss. My mate will have to wait for his money :D

    It’s a real shame they were so helpful for me and reluctant to help you

    Inconsistency indeed, can’t you speak to Rob?

    I'll have a chat with someone if i can!

    Sorry for derailing but your sig... is it for us or for the cute little one? :tongue:

    Fot you :D
  • Hitman_Hatton
    14382 posts Has That Special Something
    Always nice to have advice/help appreciated/acknowledged. You're welcome, Dano.
  • OoSUPERDANoO
    13912 posts Moderator
    Always nice to have advice/help appreciated/acknowledged. You're welcome, Dano.

    Sorry i missed it, switching from forum to chat and back again! I don't use facebook unfortunately mate so wouldn't really know how to message them directly!

    The email i sent got a reply, CDKeys are going to refund the purchase since the Key is unused :)

    Thanks all!
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