Lost Pro Player and Fifa 17 Player Trophy

ON the 18th October I won the Women tournament and the game crashed preventing me from getting the trophy. I wrote a post about it here and thought that was the end of it. I just went back to play a pro player game and realized that my pro player has been lost along with my Journey progression. I went to look in the trophy cabinet and realized that my trophy for playing FIFA 17 is also gone. Has anyone had this issue and is there anything that can be done to fix the issue?
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