Coin multiplier issues

A few weeks back I was disconnected from the EA server. However, everything else was fine my end - MacBook, phone, etc, all still connected to WiFi with no issues. But this resulted in my DNF multiplier dropping way down to 0.5 and now won't go above 0.63. Have phoned EA twice and they will not resolve this issue.

Anyone else had a similar issue or know how to get the multiplier back up to 1.25? Only pissed off because I've stupidly invested real money in the game.

EA - if you're going to have in-game purchases, you'd better start spending that profit on improving your customer service!

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