Help!

trampo23
580 posts An Exciting Prospect
Hi!

EA support specialist said that I should post this issue on fifa forums.

I saw new double chance to pack TOTY player packs available and since I didnt have fifa points at that time so in game it showed that I could buy those packs only with coins(100 000 coins). so I exited the FUT and went on webapp and purchased 12k fifa points there. transaction was made and I have received my 12k points but WHEN I WANTED TO PURCHASE THOSE 2000 PACKS I got these errors:

a4cec90f378a471c8d5f88debe39c461.png

and then I reloaded webapp and got this one:
756b07d5556e4f98a98c070bceabf82d.png

And then I went in game again in FUT: I could buy anyother pack with points (350 point one, 1100 point one) but those 2000 point packs could only be purchased with in game coins, while on webapp or companion app I couldnt purchase anything with fifa points even THO I HAD THEM Available!!!

This happened first time yesterday, I have contacted support they said they fixed it but it will take time on server to register so they told me to wait an hour. THen It happened like an hour ago today. same story.

I cant buy those new available packs now but I wonder could I buy those 2000 point ones when they will be available in future??

Please help me!


Thanks!!!

Comments

  • DarthGrowler
    14200 posts Has That Special Something
    That's the kind of error that tells me a transaction of fifa points was cancelled by younwith your bank or has retrospectively been declined
  • trampo23
    580 posts An Exciting Prospect
    That's the kind of error that tells me a transaction of fifa points was cancelled by younwith your bank or has retrospectively been declined

    No because the money has been taken from the bank account, the transaction has been made succesfully, plus I got the confirmation email from ea when I bought the points
  • trampo23
    580 posts An Exciting Prospect
    Besides if the transaction failed then I couldnt use the points on those lower cost packs anyway.
  • trampo23
    580 posts An Exciting Prospect
    bump
  • trampo23
    580 posts An Exciting Prospect
    bump
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