I play FUT since Fifa 13, had an amazing year in FUT 16 (lots of big players, TOTS, IFs, etc.), more than 1000 games played. I was unable to access my web app, so i get in contact with EA. First advisor told me that if i was not selected, i have to wait until the game will be released. I asked if this will change in case i pre-order the game and get the EA Access too and the answer was positive. So i got the EA access and pre-ordered the game.
Yesterday night i got the FIFA 17 trial, and i started to play. The game recognized me, i had the same level, already in a higher Division because of the last year results, so i went straight into FUT.
The ❤️❤️❤️❤️ started here: i did not received the loyalty packs (got only a bronze players pack), i can not use the market from the web application (it tells me to keep playing fut) and the EST date is now 2016 instead of 2012.
EA advisors have no idea how to fix that (only one guy told me that normally i have to get my packs after checking my profile), they just keep telling me that the packs are random, lol.
Did someone else has the same problem and had found an answer for it?