My name is Giannis. A while has been since i couldn't log into FIFA. Then i recieve an email saying this ''We want to notify you that we have found your FIFA 16 account to be in violation of our Terms of Service. As a result, we have permanently blocked your access to your EA Account.
After a complete investigation of your account, we found that you performed a number of transactions outside of our normal in-game limits, and have detected a pattern of play that provides an unfair advantage over other players''.
I immediately contacted an advisor on the chat line and said that he could not do anything and that it was a studio team issue, only accessible through the [email protected]
I did email them stating all my info (I had bought the Super Deluxe digital preorder and had free packs every monday). After some time i recieve the following:
''Thank you for contacting us regarding the action that was taken on your account.
The action pertains to the following violation:
Promoting, encouraging or taking part in any activity involving hacking, cracking, phishing, taking advantage of exploits or cheats and/or distribution of counterfeit software and/or virtual currency/items.
After thoroughly investigating your account and concern, we found that your account was actioned correctly and will not remove this sanction from your account.''
I emailed them back asking for explanations because their email was not too clear on whats going on. They never responded. I also asked for evidence that i cheated, but they never provided any. I went back to an advisor who said that my account was banned for selling or buying coins and that he couldnt do anything. I have been trying to contact someone that can actually give me an explanation but its always a dead end.
Today i was going through the Forums and saw that people have had the problem on many occasions, other were hacked and contacted back by different names etc. I hereby want to mention 3 things i think are important:
1. I have been playing FIFA since FIFA 97 with the wooden indoor stadium on Sega Mega Drive
2. I have never playing Ultimate Team online against any other player, i just played the offline tournaments and leagues
3. At the time of the ban i had a mere 60.000 coins, which is not much to sell. I have also never contacted anyone that buys or sells coins.
If anyone here has a way to help, it would be very much appreciated.
Thank you for your time to read my thread.