Firstly Sorry for My bad english..
This suggestion is about last year. Do you know Jonas Gutierrez and his purple hero card? Anyway I had same illness with Jonas. I just wanted ea advisor to his card because It was special for me and I hadn't enough coins and points to buy him myself. But They didn't give me and said same lie. I can prove my illness if you don't believe.http://postimg.org/image/x1db9th5d/
My point is you should never ask ea for help because they don't . Do yourselves what you want even It's illegal way for ea ( Buy coins).